Items on retainers held hostage unless I give SE £30

[NephthysVasudan]

https://secure.square-enix.com/account/app

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EDIT - link isn't going where you think it does - Mogstation home page -> Manage Service Options -> Retainer Service -> Details (IE Fine print)

Honestly...they tell you up-front whats going on. I fail to see how this is so bad...other than having a mess to clean up when you get back from a long absence...but doesn't that go without saying?
And are you talking about multiple retainers? Or just 1? (I'm keeping an open mind here so don't sell me short here :P )