Any plans to address severe server issues?

[RLofOBFL]

Its happening pretty bad with Excal, we actually had to stop raiding weeklies bc we couldn't stop lagging out and O3s isn't forgiving enough.

[hynaku]

Lag is so bad now can't even run a dungeon. Use skills they never activate you just stand there doing nothing when enemies keep attacking you. Unless they fix these problems fast. Can see game loosing a lot population fast from it leaving and going to another online game.

[Baingoleth]

For those people who don't know how to do a traceroute:

-Look for "Resource Monitor" in your start menu and run it.
-Look in the network section of that tool for ffxiv.exe. It will tell you the FFXIV server IP address.
-Open a command prompt.
-Type "tracert target_ip_address" (ex for Sargatanas: tracert 204.2.229.88)

Each hop along the way will return 3 ping replies and the hostname of each hop along the way to the server. A "*" means no repsonse which could be packet loss (some hops are configured to not respond to pings so keep that in mind). Abnormally high pings or intermittently high pings could also indicate trouble. If your trace keeps coming up clean over and over while you are experiencing the trouble, then it isn't the network and could be your computer or SE's end. If only one server or data center is giving you trouble and your traces are clean consistently, you then have a case to show SE that they have trouble on their end.

I hate to sound like a broken record but the quickest way to get a resolution from the party responsible for the connection trouble is to show them a traceroute with proof.

[Selova]

[QUOTE=savageink;4473759]snip /QUOTE]

You're implying you had a point to begin with. Posting a irrelevant article about how a certain service provider, a ISP that not everyone uses, was having connectivity issues and how they fixed it, all of which has nothing to do with having massive lag issues under specific conditions on ONE game. If anything all your proving is that you and several other people in this th read don't understand how not only the Internet works but also how mmo servers function. Please feel free to keep making fools out of yourselves by pretending you have any idea what you're talking about.

[TeddyXIV]

I've been having so many issues with dc and lag the last two days. I even pay for a WTFast and I am so pissed off because raiding has been undoable because of these issues. OS1 and OS2 is no problem but OS3.. eck...

This is extremely frustrating and I am over it. Fix this game now please. This is completely unacceptable. I already pay for a service to help me stay connected to your game, and now not even that is working.

Please fix this now!

[Baingoleth]

Terrible analogies aside, you can have server issues and still be able to play. I also don't have comcast so that point is moot . You're seriously expecting me to believe that sudden latency and disconnect issues that are happening to multiple people in the same instance when it doesn't happen in any other game or online application is somehow related to a issue with my ISP? Excuse me for being on the skeptical side and not believing all these armchair Network technicians. I'm not buying it for a second.

Probably not your ISP. I've seen cases where more than one customer had trouble reaching the same service and people were blaming the service and all of the customers had separate impairments. A few had Wi-Fi trouble, one had noise on their outside wiring, one had a bad part in their neighbourhood. It just so happened that they were all reporting trouble with Netflix and the customer facing staff thought it was the co-located Netflix server.

If the people having trouble with the FFXIV server are on different ISPs/different cities, it not likely there is a player's ISP issue as the cause here. It could be on a backbone link though. I like reiichi's post. The diagram helps:

Here's a picture of the super cool internet backbone that you get routed onto to get to FFXIV after the NA datacenter move. ...notice the lack of well...anything...in the middle of the US. If you aren't around the west coast, east coast, or south, you have to depend on your ISP to connect to their ISB backbone in a hub city to connect to one of NTT's networks to get over to San Jose, CA where the NA datacenter resides.

If we had more details on what other backbone networks looked like (and their availability), then I could help show you a visual map of where a connection goes. But chances are, unless you live in California or one of the hub cities, any major providor having an outage means you'll end up having a bad time getting connected to FFXIV. Services like Netflix or Amazon or Twitter can get around this because they're spread aout across multiple regions and also usually pay the peering costs to get beefier connections to important places. ISPs like to travel on their own stuff, after all.

This older post below drives the point home. Anyone going through that NTT NY hop, ae-5.r24.nycmny01.us.bb.gin.ntt.net, is going to have a bad time (that's 22% packet loss showing up on ae-5.r24.nycmny01.us.bb.gin.ntt.net. The next 2 hops show it is getting as high as 44%):

http://forum.square-enix.com/ffxiv/t...=1#post4458339

[odie]

I wasn't getting d/c at all but noticed others around me with the d/c symbol, then people disappearing as they dropped. People would complain in chat but it didn't start affecting me until today. It's been pretty frequent. When OP says it's unplayable, it can be depending on what you're doing. Short dungeons and gathering would probably be fine, questing here and there also fine. But for something as dedicated schedulewise such as raiding, I could definitely see that ending the night, especially if it is affecting more than one person on the raid team.

[InkstainedGwyn]

I may be mistaken, but player connections aside, isn't the issue that the Comcast/Level 3 issues are affecting /FFXIV/? Not because players are having problems, but XIV is having the internet issues. Combine that with the DDOS attacks and that would explain why you've been fine up until the last few days.

I've (knock on wood) been fine, but lots of folks who normally are fine have been having issues the past few days. That's not XIV, that's their ISP/DDOS issues. If it was XIV, the problems would have been persistent for months. While I do know 1-2 people who have constant issues, they also have terrible internet.

I also could just be reading this whole thread wrong. /shrug

[Rita1989]

There have been problems last couple days, 6 times today had wipes due to getting major lag spikes to whole party

[Kurando]

Yeah this has been going on for a couple of days and honestly there may be some connection to the ISPs, but there are not completely at fault here. As an EU player playing on the NA data centre, I can't see how my ISP would be connected to all the other NA players (just the data centre). I can confirm however that when I've played my alt on an EU centre recently, there was no problems at all.

Kinda feels a bit like SB early access all over again.