DX11 Crashes

[Silne]

I just started getting this constantly today as well.
What's going on?

I have no clue, no one has responded yet.

What graphics card to a 1080ti, every other game works flawlessly so I don't think that is it. But just in case, what graphics card are you using?

Do you crash everywhere too or only in a certain place?

[Kyrzon]

Date & Time: 19:50 PST 9/7/2017
Frequency: Very Frequent, Crash occurs between 5-30 minutes after login.
Happened four times in a row.
World name: Lamia
Character name: Mad Zyren
Retainer name: Not Applicable
NPC name: Not Applicable
Monster name: Not Applicable
Class/Level: Level 55 Red Mage
Party or solo: Party AND Solo
In-game time: Not Applicable
Area and coordinates: Quarrymill, Mor Dhona
Housing: Not Applicable
Steps:
1. I start the client and log in to my character
2. Play game normally (queue for dungeons, potd, fates, craft)
3. Game crashes.


Connection Specs
- Type of internet connection/provider: Cable | Comcast
- Modem maker/model number: Netgear | Nighthawk

Additional Information:

Sometimes when the game crashes, windows catches the error and the game simply closes out. Sometimes though, I get this message:

An Unexpected error has occurred. Exiting FINAL FANTASY XIV.

ffxiv_dx11.exe+436915
ffxiv_dx11.exe+473DFB
ffxiv_dx11.exe+473DDD
???+20C72926A7C (This line in D11 client is always different after the '???+')

When attempting to run the DX9 Client, I get these error messages instead:

An Unexpected error has occurred. Exiting FINAL FANTASY XIV.

ffxiv.exe+3F7963
ffxiv.exe+456288
ffxiv.exe+3F86D4
ffxiv.exe+4FA52
ffxiv.exe+52635
ffxiv.exe+C1A4C9
KERNEL32.DLL+18744
ntdll.dll+6582D

When the DX11 client crashes the first 3 ffxiv_dx11.exe lines are ALWAYS the same. After switching to DX9 client and getting the above error, I switched back to DX11 and have not attempted further reproduction on the other client.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\kyrzo\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD Ryzen 7 1800X Eight-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 05/09/17 19:44:50 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16312.563MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18744.563MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 892.490GB SYSTEM_FREEDISC_SPACE 290.524GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8071.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.281 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8541
SYSTEM_GRAPHICS_DRIVER_DATE 8/20/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND ASUS PB287Q-8 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5DA9F858-C87C-494E-9305-A8307FA544AA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0027
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/16/2017 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {09BA5556-5D35-42B4-B4BF-3526B9AE17F5}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {173AB7D0-7BE9-11E7-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {173C8C90-7BE9-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {173F72C0-7BE9-11E7-8005444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {173F72C0-7BE9-11E7-8007444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {173F99D0-7BE9-11E7-8009444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {83711740-7BEA-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {173F4BB0-7BE9-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {173F72C0-7BE9-11E7-8006444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {173F99D0-7BE9-11E7-8008444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
FFXIVLauncher
DX11 Crashes - Reply to Topic - Google Chrome
Untitled - Paint
Snipping Tool
Inbox - Gmail ‎- Mail
Settings
Settings
RzStats : Razer Synapse Statistics Manager
Calculator
Calculator
Store
Store
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Blizzard App
Destiny 2
Google Chrome
Heroes of the Storm
NVIDIA Stereoscopic 3D Driver
Origin
Overwatch
Razer Chroma SDK Core Components
Rockstar Games Social Club
Steam
The Elder Scrolls Online
Heaven Benchmark version 4.0
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Corsair LINK 4
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Corsair LINK 4
AURA
Corsair Utility Engine
Google Update Helper
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
ASTRO Command Center
Mass Effect™: Andromeda
Epic Games Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Upgrade Assistant
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Windows Driver Package - Corsair Components, Inc. (SIUSBXP) USB (07/14/2010 3.3)
Warframe
Grand Theft Auto V
No Man's Sky
The Elder Scrolls Online: Tamriel Unlimited
Tree of Life
RPG MO
DOOM
Vulkan Run Time Libraries 1.0.51.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Ansel
NVIDIA 3D Vision Driver 385.41
NVIDIA Control Panel 385.41
NVIDIA Graphics Driver 385.41
NVIDIA GeForce Experience 3.9.0.61
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Optimus Update 28.0.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 28.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.34.27
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.9.0.61
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 3.90.1
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe 000019D0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002740
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001324
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000C08
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000006CC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002FD4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003200
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe 00001C64
C:\Program Files\Windows Defender\MSASCuiL.exe 00001A68
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.19.856.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000028E0
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1706.2271.0_x64__8wekyb3d8bbwe\Calculator.exe 000033E8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11707.1001.23.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001FBC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8500.40725.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001650
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8500.40725.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001258
C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 00002F90
C:\Users\kyrzo\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001AF0
C:\Users\kyrzo\AppData\Local\razer\InGameEngine\cache\RzStats.Manager\RzCefRenderProcess.exe 00001CC8
C:\WINDOWS\Explorer.EXE 00000EE0
C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe 00003F04
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001648
C:\WINDOWS\system32\DllHost.exe 00001864
C:\WINDOWS\system32\SettingSyncHost.exe 00002DAC
C:\WINDOWS\system32\SnippingTool.exe 00002064
C:\WINDOWS\system32\backgroundTaskHost.exe 00003270
C:\WINDOWS\system32\conhost.exe 00003264
C:\WINDOWS\system32\mspaint.exe 00002B10
C:\Windows\System32\RuntimeBroker.exe 00003818
C:\Windows\System32\smartscreen.exe 0000314C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00002BF8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000037F8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001DE8
c:\windows\system32\sihost.exe 00002948
c:\windows\system32\svchost.exe 00002C38
c:\windows\system32\taskhostw.exe 00003DC4

[Kyrzon]

I have no clue, no one has responded yet.

What graphics card to a 1080ti, every other game works flawlessly so I don't think that is it. But just in case, what graphics card are you using?

Do you crash everywhere too or only in a certain place?

Crash everywhere, not tied to location or action it seems. Just started today, didn't have any issues yesterday or day before.