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  1. #1
    Player
    Sloprano's Avatar
    Join Date
    Oct 2014
    Posts
    282
    Character
    Quilia Labro
    World
    Cerberus
    Main Class
    Scholar Lv 100
    You might have tried this already during your testing so far:

    * If you're running any overlay programs while playing you can try turning these off and see if the crash persists.
    * Do you have Windows 10? You can try turning off the Automatic Device Driver Installation before doing a clean reinstall of your Graphics card driver.

    Hope some of these help.
    (0)

  2. #2
    Player
    Asrah's Avatar
    Join Date
    Sep 2017
    Posts
    24
    Character
    Asrah Xai
    World
    Brynhildr
    Main Class
    Samurai Lv 70
    Quote Originally Posted by Sloprano View Post
    You might have tried this already during your testing so far:

    * If you're running any overlay programs while playing you can try turning these off and see if the crash persists.
    * Do you have Windows 10? You can try turning off the Automatic Device Driver Installation before doing a clean reinstall of your Graphics card driver.

    Hope some of these help.
    Uhh nope, none of those would help. Not to mention, if im paying for a game, theres no reason for me to be expected to gut my suite of utilities because "were not able to keep it stable if you use software that has overlays, even if you dont use the overlays." Learn how to program shared resource usage in a way that doesnt greedily abuse clock cycle scheduling.

    8.1, i refuse to upgrade to 10. This set of issues got accepted as a valid bug report in the bug report section, so im waiting on their response. Crashes persist with brand new windows 8.1 install with DirectX, Nvidia drivers (353 or 385), .net/general prerequisite software, and FFXIV. Sorry, but this isnt something i can fix on my end. Not to mention, im tempted to file a formal complaint with VISA, since it looks like the game errors might have borked my GPU's VRM. I cant play ANY Games now, cause it just eventually gives the pink squares. Which, this didnt happen at all until i played FF14. Breaking my hardware with crap coding is disrespectful, and will result in a refund request, and request for damage compensation. Just saying. GPU was fine, as im sure hours of NVENC encoding/streaming would have tripped any hardware faults long before casual FF14 play would. Ditto for the benchmarks/stability tests i do once every 6 months just to make sure everything's stable and my hardware isnt failing. I just did those early August 2017. I started playing FF14 late August 2017, and nothing else was installed before the beginning and end of the month. Heck, i was rarely on my PC long enough to do more than watch a couple YT vids before bed/ So yeah, FF14 is at fault. But of course, i bet theyll opt to pass the buck to me and act like anything they can falsely pin the blame on just has to be the culprit, despite me doing PC builds/repair for 13 years. I can tell the difference between software and hardware issues. I even predicted in my FC's discord that the pink square/DX/Driver crashes were cause of thread hangs. Lo and behold, event viewer started spitting this out on the new Win8.1 install:

    The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    \Device\Video3
    Variable String too Large

    the message resource is present but the message is not found in the string/message table

    And:

    The program ffxiv_dx11.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 14dc
    Start Time: 01d325c78dfab7ae
    Termination Time: 4294967295
    Application Path: G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Report Id: 7873cd95-91bb-11e7-82db-54271efbc185
    Faulting package full name:
    Faulting package-relative application ID:

    Those were recorded in event viewer, because i managed to delay the pink square crash from locking up the PC by pressing CTRL+ALT+DEL asap when it happened. PC actually managed to recover from the pink squares once, and went back to normal. Device 3? Umm, theres 2 devices on my GPU, not 3. Or 4 if it starts from 0. What exactly is FF14 trying to do? It's a new Win8.1 install. Theres no extra monitor's that have been hooked up to the GPU for that install (i do have an old 19 inch monitor i keep just in case i need to troubleshoot monitor issues or port issues, but i havent used it in months). Additionally, the second error text is definitive proof of a thread hang causing the pink squares. Its certainly FF14 corrupting the driver, which is posing a risk to my hardware. Otherwise, other GPU accelerated software (games) would return the same error if it was hardware related, let alone stability tests and benchmarks. This is getting ridiculous, and i have no qualms going to VISA for a full refund if this isnt fixed ASAP.

    Before anyone talks out of their butt, in my state (WA) if a product doesnt function within reasonable expectations of a product, consumer is entitled to a full refund or replacement. So, im likely to contact VISA, and dump this nonsense like the steaming pile its acted like. Its perfectly reasonable to not expect a game to present a risk to my hardware, or have such fatal errors that i must spend days not using sub time i paid for, else i risk damage to my PC. SE is aware of the issue, as its been reported on this and other forums many times. Its negligence, or complete inability to fix the issue, at this point, and i will give no leniency.

    Edit: This thread has been screenshotted, and WILL be used as evidence of attempting to cover up my attempts to resolve this reasonably, if the thread is deleted ,if im banned from the forums, or otherwise punished, for mentioning considering a refund and potential damages request! If any of that occurs, the evidence will be sent to VISA and my bank on the next business day! The screenshots of both threads ive posted (including images that show the other thread has been acknowledged as a valid bug report), and all log data that shows FF14 is at fault have been put in a .zip file, on IMGUR, and pastebin! You have been warned SE, dont make this more difficult than it has to be! Im willing to be cool about this so long as my GPU doesnt just up and fully die on me! Ive been wanting to get a 1070, and im willing to ignore damage to my 780 TI KPE if this issue is resolved! Take this opportunity to find a solution, so i can enjoy a game thats been a nice experience so far!
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    Last edited by Asrah; 09-05-2017 at 03:42 PM.