Could someone from the SE team please respond to this?

The thing is, I called the FF14 support line and they claim conveniently to have no control over transfers and that it is therefore not their problem. The game master in game told me there was nothing he could do and advised me to post in the forums to make my grievance known and when I called the general Square Enix line the receptionist refused to put me through to anyone to talk about it and said to call the FF14 support line, which as I mentioned earlier is throwing its hands in the air claiming it's someone else's problem.

The WTS is a separate service from the main game so consumer rights can't help me, the support team are just a buffer of apologists who can't actually help me and are not successfully giving the illusion of good customer service and the company itself remains silent on the issue.

Please, stop rewarding customer loyalty with indifference; give me an answer,

Rufus