A glamour log was already requested about 2 years ago at HW launch, since it could've improved the long time subs by a lot - they refused.
People asked for a 3rd retainer at HW launch to compensate for this mess, they also refused and openly admitted in the forum that you could always buy more retainers.

Its been 2 years, its all in the forums! You just need to look a few pages back and slowly realize, that they truly have no shame in taking your money while ignoring long term problems that could've made people stay permasubbed way longer.
But why would they care? As long as there are enough people who pay for extra retainers the income will outweigh the losses.

A 3rd Retainer would've been an easy solution to alot of problems, still no glamour log, but at least something.
Even after years I am still amazed how out of touch SE is with the playerbase at times.