Unsatisfactory Customer Service Led to UnSub

[Hulk_123]

When the issues with Pippin/Raubahn were occurring the NA Data servers, my friends and I decided to go to Omega. No where in the transfer process did it says this was a EU data center and no where did it say I would be stuck for 90 days.

I've logged into web chat support 8 minutes after opening with my position in line to be helped be removed when your Close Of Days ended. I was 14th in line that day when I joined and was not helped..... the entire day......

I called your support line, waited on hold for over 2 hours. All for the customer service representative to tell me to contact a GM.

So I contacted a GM Now(oh by the way this is my fifth ticket before the GM and I finally talked, which has been ongoing for 4 days now). Here goes my discussion with this individual.

[Hulk_123]

GM Iluvoratin - Greetings, Samurai Jack! I am Gm Illuvoratin. I understand you have trouble with players harassing you. Do you have a moment to chat?
Me - Hey There thank you.
Me - I've had a few issues lately with FFXIV and I been subscribed for 900 days and this is really the first time.
GM - Could you provide the names of these players and what they said to you?
ME - Unfortunately I did not screen shot it, it has been a mix of several days, where on the EU servers they are disgracing NA players in Shout/Say in the Kugane and Rhalgr's Reach. I've even been kicked because I did not speak German.
Me - I have five players including myself in a FC that came here on accident due to the Pippin/Raubahn issues. We are all over 900 days subscribed and this is our first complaint. None of us live in the EU and one member can't even connect. Time that with the harassment daily and we are ready to leave or unsubscribe honestly.
GM - I can't investigate a report without names of players.

[Hulk_123]

Me - Is there anything you might be able to do to help us get back to any NA server? We have been playing together for years, I really don't want to see friends quit due to this. We are willing to pay for the transfers...
ME - I found my screen shots... Into details about the EU harassment towards NA.
GM - As it mentions in the transfer program, players who transfer to Omega are locked for 90 days.
ME - No where did it say this when I went through the steps online that the server I picked was even EU or that I would be locked.
GM - I wish you the very best, Farewell, Samurai Jack.
ME - Wait who may I contact?
ME - YOSHI P!!!?
red letters
Message to Gm Illuvoratin could not be sent

[ManuelBravo]

Hmmm not sure how both of you didn't read the warning under the terms of transfer which gave most of the information you missed. So blaming that on SE is a bit childish. Also Forums does show the server locations so not doing your homework before transferring sounds more like lack of planning. Take responsibility.

http://forum.square-enix.com/ffxiv/forums/666-Community

http://na.finalfantasyxiv.com/lodest...06d0909189e479

[Hulk_123]

Do homework in a heat of the moment release day where the server is not working and someone say it is working on Omega?

[Dement]

Do homework in a heat of the moment release day where the server is not working and someone say it is working on Omega?

Yes.

I feel sorry that this happened to you and SE's customer service has long been known to be somewhere around Comcast/Charter levels of truly terrible but if making fairly large decisions (not really large in the grand scheme but transfers are a fairly large decision in the context of the game), I think I would have done a little bit more review of servers/data centers and read through the terms of the transfer. Raubahn was going to still be there when you finished a quick google search no matter what server you ended on.

[ManuelBravo]

Do homework in a heat of the moment release day where the server is not working and someone say it is working on Omega?

Yep no excuse. If your making a decision like that, you know there are other servers out there in different regions, you should have looked into it more before clicking that nice little box that says you agree to terms. It does say 90 day period and has always been for as far as i know... Hard lesson to learn but that is how life works specially in business just be glad it was this transfer and not a home lease :P You can still make parties with passwords at least. Or play it off to get along with people as a temporary solution.

Still being harassed daily by EU players, they are constantly degrading NA.

Just remember, it's all bark no bite. I've yet to meet any negative people from the EU so maybe just out shine them and once you get the best of them yell USA :P

[Hulk_123]

Honestly I've switched server's before so I was familiar with the process and usually I just pay 18 bucks to go back or whatever. It was always 3 days until this one article which is just crap.

[Hulk_123]

Still being harassed daily by EU players, they are constantly degrading NA.

[Kitfox]

Still being harassed daily by EU players, they are constantly degrading NA.

How do people even know you're NA unless you tell them?