Did you ever entertain even the slightest possibility that maybe there's just that many people online and playing and not logging off---not due to afk exploits---but because they're actually playing?

At non-peak times, the queue drops SIGNIFICANTLY. At around 6am, 7am eastern for instance, there isn't even a queue at all.

If people were really afk exploiting around the clock, there'd be queues around the clock.

The server is just that crowded. Get over it. If you won't move because of your friends and family, then get your friends and family to move with you, I'm sure they're as fed up with the queue times as you are.