Greetings,

We thank you for your patience while we continue our investigation into this issue.

We were able to confirm the issue that occurs when the PS4 loses power in an unusual manner. As such, we've been working closely with Sony Interactive Entertainment to further investigate the problem. In the meantime, we ask that users do their best to shut down the console normally whenever possible. We know there are instances beyond your control, like power outages, and we sincerely apologize for the frustration this continues to cause.

We'll update again as soon as we have more information to share.