Are we going to get a word from SE for sitting in a 1 hour and 3 minute queue?

[Lexia]

And all to fix a problem that was caused by Square Enix, rather than correctly blaming and tasking Square with finding a better solution. Way to run interference for the wrong side of this issue, folks.

Someone probably going to call me a white knight but oh well wouldn't be the first time but does SE have fault here is but less not act like SE is 100% to blame here could they done more and done this sooner yes they could of. The player base has fault in the situation too cause everyone thinking that Balmung is the hip place to be and gotta be there and they don't care if the server locked to new characters they will just create a character on another server and then pay to transfer them over. So I feel am correctly blaming the right people which would be both parties SE for allowing it and the players that decide to passby the lock and use the transfer, cause they actively had to create another character on another server wait (like what 3 days) and then pay SE money to transfer into a server they most likely knew was already overpopulated.

[Mikhaill]

People in this thread keep asking what Square Enix could have done to prevent situations like Balmung. That's easily answered. They could have closed entry to the server completely (regardless of time of day) when they realized it reached capacity.

It's still both sides of the spectrum's fault.
Most people knew about the fullness of Balmung, and again I say, Balmung has been in near perma lock since launch of ARR.
Square decided to continue people fill it up via transfer payments and creating this loophole.
I understand the frustrations because I admittedly am one to pay to transfer here
but I mean, it's kind of a "You reap what you sow. You made your bed and lie in it." type of deal
and I'm pretty much dealing with it and I also admit I'm damn tired of the errors and 2-4 hour Q times but it'll pass.

[Dement]

Can there be more incentives to transferring off congestive servers?
NO CAP for gil for moving off
better reimbursement for housing

Wait... what? If you move from Balmung or Gilgamesh to a preferred server (low pop ones) they literally give you all of this.

It's free.
Gil cap of 999,999,999.
Reimbursement of the FULL price of your plot no matter what you actually paid for it.
Several million gil to account for furnishings that can't be returned.
http://na.finalfantasyxiv.com/lodest...5d22338cf55ce7

They literally are offering every incentive that you asked for and then threw in 10 gold chocobo feathers on top of that.

[Dement]

People in this thread keep asking what Square Enix could have done to prevent situations like Balmung. That's easily answered. They could have closed entry to the server completely (regardless of time of day) when they realized it reached capacity.

While I agree with this statement, it's a lose/lose situation for SE. If they had done this as we agree they should have, they would have been subjected to years of complaints and losing customers because people couldn't get on to play with their friends. We would see a bare minimum of weekly forum posts on the subject and every bit as much salt as is currently going around due to the overcapacity.

For others who are using it, I also find the "players didn't know better" excuse lacking. I made a character on Balmung in early release 2.0 and it still took me a few days to actually get a character created there because it constantly said "this server is full". People found a work around through transfers and the problem was born. Yes, SE should have nipped this early on but see my previous point. Granted, those of us who were on the server for the past 4 years do not bare any blame and they truly did get the short end of the stick. But the problem wasn't born entirely of SE when players actively tried to find a workaround.

[Hyrist]

I'm about to say, most people on Balmung, are just dealing with the Queues. Sure, it's frustrating, but we know it's temporary, and we knew this was part of being on the most popular server on the game. People were't flocking here mindlessly. Most who weren't part of the normal two servers ended up paying to be here, and are invested here. People who are frustrated at SE with it? You've got your out, transfer off. If you can't deal with the problems of the server, then don't be on it.

Otherwise, what was it that Confed guy said? Words are wind.

[Gyson]

It's still both sides of the spectrum's fault.
Most people knew about the fullness of Balmung, and again I say, Balmung has been in near perma lock since launch of ARR.
Square decided to continue people fill it up via transfer payments and creating this loophole.
I understand the frustrations because I admittedly am one to pay to transfer here
but I mean, it's kind of a "You reap what you sow. You made your bed and lie in it." type of deal
and I'm pretty much dealing with it and I also admit I'm damn tired of the errors and 2-4 hour Q times but it'll pass.

Someone probably going to call me a white knight but oh well wouldn't be the first time but does SE have fault here is but less not act like SE is 100% to blame here could they done more and done this sooner yes they could of. The player base has fault in the situation too cause everyone thinking that Balmung is the hip place to be and gotta be there and they don't care if the server locked to new characters they will just create a character on another server and then pay to transfer them over. So I feel am correctly blaming the right people which would be both parties SE for allowing it and the players that decide to passby the lock and use the transfer, cause they actively had to create another character on another server wait (like what 3 days) and then pay SE money to transfer into a server they most likely knew was already overpopulated.

The problem with both of these arguments is they make the assumption that every single player arrived on Balmung late to the party and after the situation had spiraled out of control. They make the assumption that every single Balmung resident added to a known existing problem rather than the possibility that they were there prior to there even being a problem. The author of this thread, for example, is dated at 2011 - and yet going by the remarks in this thread is somehow responsible for all the people that came after. That's just ridiculous. Do you know who is actually responsible for continuing to allow people on past that date? Square Enix, and Square Enix only.

These arguments also make the assumption that every Balmung resident was aware that Balmung had overcrowding issues. It may surprise the both of you to know that only a ridiculously tiny fraction of the playerbase ever visits this forum to read the sage warnings of the population-police. Most people just choose a server and attempt to make a character there, and if they're permitted entry that's the end and extent of their participation in this fiasco. That's what I did.. I googled "FFXIV RP server", saw Balmung as a return, and simply created my character there without issue or any kind of warning from Square Enix posted in plain sight in-game.

Square Enix failed to protect and prevent Balmung from overcrowding. Square Enix failed to lock the servers down until the situation actually improved (and, no, opening Balmung in the mornings, etc because it's not as crowded as prime-time is not a sign that things "improved" to anyone remotely reasonable). And Square Enix failed to deny transfer requests to a server they knew was beyond capacity because apparently Square Enix likes money. The players only exchanged funds for a service - it was ultimately the responsibility of the company controlling those services to properly manage them, which they absolutely failed to do.

I swear, the more "serves you right" comments I read, the more they read like people who are just being petty because they had a negative experience with Balmung (couldn't get on, had to leave, wish SE would send more players to their server, etc).

While I agree with this statement, it's a lose/lose situation for SE. If they had done this as we agree they should have, they would have been subjected to years of complaints and losing customers because people couldn't get on to play with their friends. We would see a bare minimum of weekly forum posts on the subject and every bit as much salt as is currently going around due to the overcapacity.

Isn't Balmung finally locked off now? It seems like we're still going to be "subjected to years of complaints and losing customers because people couldn't get on to play with their friends", no? Except now we've reached a point where the server is apparently ridiculously overcrowded. Since those "years of complaints" were coming no matter when the server was locked off, it seems like doing it sooner would have been preferable to later - at least then we wouldn't be having 3+ hour queues now. Now instead we have angry residents AND angry customers who want to be residents.

[Dement]

Isn't Balmung finally locked off now? It seems like we're still going to be "subjected to years of complaints and losing customers because people couldn't get on to play with their friends", no? Except now we've reached a point where the server is apparently ridiculously overcrowded. Since those "years of complaints" were coming no matter when the server was locked off, it seems like doing it sooner would have been preferable to later - at least then we wouldn't be having 3+ hour queues now. Now instead we have angry residents AND angry customers who want to be residents.

While true, I can't imagine them doing it differently in any scenario. SE's a business and their primary goal is to make money. They have an unknown number of years worth of subscriptions from people who were able to transfer on to play with their friends rather than just not bothering to play at all since they'd have to play with strangers in addition to their $18 transfer fee. We will likely see those same threads cropping up in a few weeks after the Stormblood hype wears off of people pissed that they can't get onto Balmung. I saw one days after they closed it completely.

On the flip side of the coin, they do have a bunch of pissed off customers and residents. However, they're pissed off at a temporary issue and it's unlikely that a vast number are going to completely quit over the issues especially after they have already purchased the expansion. When everything dies down in a few weeks or months, everything will be status quo save for people occasionally remembering the "login queues of '17". In this manner, they don't lose out on nearly as much revenue. It's a calculated business decision and, while my support of said decision is iffy at best, I can reasonably understand why the decision to let it go on was made were I to put myself in the shoes of SE and knowing that their first and foremost goal is to maximize revenue.

[Hamada]

Wait... what? If you move from Balmung or Gilgamesh to a preferred server (low pop ones) they literally give you all of this.

It's free.
Gil cap of 999,999,999.
Reimbursement of the FULL price of your plot no matter what you actually paid for it.
Several million gil to account for furnishings that can't be returned.
http://na.finalfantasyxiv.com/lodest...5d22338cf55ce7

They literally are offering every incentive that you asked for and then threw in 10 gold chocobo feathers on top of that.

they should done that SOONER is my point, they did that TOO late!

[Dement]

they should done that SOONER is my point, they did that TOO late!

Why is it too late? Has something unexpectedly changed that while you would have left before Stormsblood you are unwilling to do so now? Or is it too late because you expect others to transfer off but are unwilling to do so yourself because that's where the whole "transfer isn't a solution" conundrum comes from as many people feel the same way. As such, it doesn't matter when they implemented it.

[DarkLiriel]

Now the game gave a dx11 error from opening a gm ticket and faced with a 3269 queue. What kind of service is this?

Can we have upgraded servers? would that help?

Also I am not talking about trying to do a bugged quest, I mean loging on the server took 1 hour and 3 minutes sitting in a queue

Welcome to launch week.