Questions regarding Stormblood Pre-orders or Collector's Edition

[Astrus]

Just as a quick headsup: digital preorder from the SE store, still got no email beyond the EA code but my order details on the shop updated with the activation code just now.

[Misao-Hana]

Just as a quick headsup: digital preorder from the SE store, still got no email beyond the EA code but my order details on the shop updated with the activation code just now.

Thank you for the info. Was also by me the case - worked

[Dsync]

Okay, so after contacting both PSN and SE support it seems that I'm no further to solving this issue. The code that came in the box and was labelled 'Promotional Code' has only registered as an Early Access code on PSN. So I have two codes now registered as EA, but no full game on either PS History OR Mogstation.

Sony PSN said this was an issue with the publisher, but I've been told by support to wait until Friday and *hope* that it moves over to full access.

Has anyone else had an issue with the UK boxed edition code?

[KrytosFallaran]

Just as a quick headsup: digital preorder from the SE store, still got no email beyond the EA code but my order details on the shop updated with the activation code just now.

I just went to the site and went to my orders and selected unlock code and there it was the EA code switched to the actual game license code

[Dsync]

Okay, so Amazon, Game, Shopto have all apparently had emails from SE telling them there are issues with the PS4 physical UK codes and that we should contact SE to get a code. Sadly your CS staff have kept denying this. I have an email from Shopto stating that SE themselves had been in contact. We didn't even go to Shopto, so they sent this without us getting on to them.

This is poor customer service and they are doing NOTHING to resolve this. You've sent out codes that do not work and your support are refusing to follow through with what SE is telling retailers to tell their customers.

[SixtyLove]

SNIP!!

Hi, Dsync.... Me & my sister both have the exact same issue. I purchased a Physical PS4 edition from Shopto and the PSN code inside my box is either completely invalid (doesn't even give early access) or recognised only as a pre-paid time card, though entering it on PSN only validates that it is a PSN code, it does not appear to link to any products on the PSN store. This is so annoying it is almost laughable.

I contacted Shopto and Square Enix customer service. Square Enix initially told me to contact Shopto for a new code. When I contacted Shopto however, they advised that they had spoken to Square Enix and had been advised that anyone with a PSN code issue needed to contact Square Enix and obtain a new code.... however Square Enix support are stating that they did not tell any retailers this information... and are hoping the issue will be resolved before Friday :/

[Sammix87]

Snip!

I'm the sister, lol. When I spoke to a customer service representative this afternoon I was basically told that "There is an issue with some of the PS4 codes" and "You still have EA until friday" and that basically Square Enix are not prepared to do anything until then, or perhaps even later. The representative didn't even seem that interested in the problem, and tried to insinuate I was putting the code in to the wrong place on my ps4.

This is absolutely appalling. I've now got a code that doesn't work that I paid £35.00 for.....

[Lakukisu]

Greetings,

We’re aware some customers are having trouble when redeeming their PS4 Stormblood Standard Edition game codes. Some codes are either showing as invalid or providing only Early Access rights.

We’d like to sincerely apologise for this inconvenience and thank you for your patience while we work to resolve these issues as quickly as possible.

Early Access rights last until June 23rd so you will still have game access if you’re affected by this. Please keep an eye on our official channels for updates.

[Kalatamora]

I've been trying to reach out to SE support for at least 4 days now, and no luck, so maybe someone here can help?
So I preordered SB and got my code, but when I put it in it comes up as invalid.
Today, I got the "new" SB code (non-preorder?), and tried that, to no avail.
I checked and my account is registered as a Steam account. However, FF is NOT in my Steam library, and I launch FF through the launcher, not Steam.
I am not sure if I purchased the wrong one, or if my account somehow screwed up? I'm honestly just really frustrated from the lack of help from SE at all.

[LunaFaye]

I've been trying to reach out to SE support for at least 4 days now, and no luck, so maybe someone here can help?
So I preordered SB and got my code, but when I put it in it comes up as invalid.
Today, I got the "new" SB code (non-preorder?), and tried that, to no avail.
I checked and my account is registered as a Steam account. However, FF is NOT in my Steam library, and I launch FF through the launcher, not Steam.
I am not sure if I purchased the wrong one, or if my account somehow screwed up? I'm honestly just really frustrated from the lack of help from SE at all.

If it's registered as a steam version, for whatever reasons, then you won't be able to redeem the regular code. Make sure you double check if that's the correct account, maybe you did have an steam trial account at some point, and just logged into the wrong one on accident. If that's not the case, I don't think there's anything that can be done, since support mentioned that in the description of the product, however sometimes support is really nice and does let you exchange it, but for that you would have to file a ticket and hope that they are not as frustrated as we currently are. Other then that, would be only the possibility to return the other product, which might be very difficult since you've opened it already (physical or online) and purchase the steam version of the game. But before going that route, wait for the ticket to be answered, and I know its upsetting but it's your best bet, for someone to look at your account.