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  1. #1
    Player
    Choyi's Avatar
    Join Date
    Jun 2011
    Location
    Gridania
    Posts
    266
    Character
    Choyi Baeldurn
    World
    Hyperion
    Main Class
    Marauder Lv 60
    Quote Originally Posted by Creshosk View Post
    What's worse is, I'm pretty sure they snuck that "or later" in there just so they don't have to give us updates. :<
    It's about the worst thing you can do in customer service, leaving your customer hanging without any information or on time updates on a situation that greatly inconvenience the customer.
    (3)
    Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn

  2. #2
    Player
    Creshosk's Avatar
    Join Date
    Jun 2017
    Posts
    5
    Character
    Sakura Tsuriganesou
    World
    Midgardsormr
    Main Class
    White Mage Lv 70
    Quote Originally Posted by Choyi View Post
    It's about the worst thing you can do in customer service, leaving your customer hanging without any information or on time updates on a situation that greatly inconvenience the customer.
    Yeah. Lacking information people tend to fill in the blanks and assume the worst. So it's inconvenient and stressful to the customers. I mean, I know its a game and all, but it's also a service that people pay for.
    (0)

  3. #3
    Player
    Choyi's Avatar
    Join Date
    Jun 2011
    Location
    Gridania
    Posts
    266
    Character
    Choyi Baeldurn
    World
    Hyperion
    Main Class
    Marauder Lv 60
    So its been another hour now since the latest ETA, and I'm sorry but the "or later" doesn't cut it here. Please keep us up to date on whats going on and what is the new time frame.
    (6)
    Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn