Your plan with overcrowded servers has failed you.

[Taggerung5]

Yes, crap like this happens, but it's handled signficantly better in other games...

Want the WoW-WoD example:
1) Roadblock quests were fixed within hours
2) Server load was alleviated within days by actually increasing the physical hardware
3) They compensated with playtime.
4) They communicated -up to- hourly.

What we have here? An "apology" stating "just wait it out"....

Yeah, I love that last part. "Hey guys, we're stupid and don't feel like actually spending more money on increasing hardware server space, so uh, just wait it out. Eventually, you're bound to get through as others do."

[Taggerung5]

This situation sucks all around. The players can't play the game properly, the developers feel like they get caught with their pants down after busting their butts off for a year and a half - and something that's pretty effing common in the industry gets treated like it's own unique snowflake disaster, all over again.

It'd be great if everyone in development had all the time in the world to anticipate every major issue coming through, let alone the extra unanticipated stuff.

Dude, for realsies though? You're acting like this is a COMPLETELY UNFORSEEN problem that they could not have possibly anticipated. You're acting like this server stability, server congestion issue HAS NEVER OCCURRED EVER before! Like, holy shit! If they sold 2 million pre-order copies, they should expect that many players to be online! They can't claim ignorance on this one. It's happened in the past. On Every. Single. Patch. And. Expansion.

[Fadian]

I am still on Heavensward Main Storyline Quest and everytime I try to queue for a solo Duty, I get the 900006 error. and starting to make me mad because i have a 1500 queue each and everytime I try to login

[TheDraco4011]

I honestly question the entire structure of this games servers. I mean i've never seen another MMO ever use a time limit for instances. Even most free to play ones. Why then are servers funded by a sub fee so bad?

[Fadian]

Dude, for realsies though? You're acting like this is a COMPLETELY UNFORSEEN problem that they could not have possibly anticipated. You're acting like this server stability, server congestion issue HAS NEVER OCCURRED EVER before! Like, holy shit! If they sold 2 million pre-order copies, they should expect that many players to be online! They can't claim ignorance on this one. It's happened in the past. On Every. Single. Patch. And. Expansion.

I bet... even though they see such an influx during these expansions times, they rather wait it out since move of us will come back to it. but since they release content sooo slowly, people will lose interest and move along thus the congestion isn't an issue no more.... why spend money on infrastructure when after a few weeks, it wouldn't matter. it's a loss of money. as far as they see it. they made their money ahead of time and people suffer...

[otarolgam]

THE TRANSFERS HAVEN'T EVEN COME BACK ONLINE!!

It's why this shit is still going on!

Transfer me to Coeurl, I just want to play! Ugh!!

[Vhailor]

This situation sucks all around. The players can't play the game properly, the developers feel like they get caught with their pants down after busting their butts off for a year and a half - and something that's pretty effing common in the industry gets treated like it's own unique snowflake disaster, all over again.

It'd be great if everyone in development had all the time in the world to anticipate every major issue coming through, and Single Player instancing (hell the game's instancing in general) could use some serious looking at. But combat/content overhaul were the big sticking points throughout the entirety of Heavensward and it looks like that was the development focus. Along with the inventory system expansion (which... ok let's be honest here, I don't know what they were thinking about the way they handle inventory and character data. You simply don't need that level of data backup - that's where the bulk of all this server traffic and development bog-down comes form). And they are massive undertakings. Reworking the instancing system properly is going to take some ground-up work. And usually there's never enough time/staff to cover everything you've got planed, let alone the extra unanticipated stuff.

I can give the development team a mulligan on the server instability. I do think they could (and should) have looked into renting additional server capacity for the first month, but perhaps, as you say, there are financial decisions at work, in which case it's SE corporate to blame.

What I cannot give the development team a pass on is the god-awful Role system that makes my WHM (and other jobs) feel neutered, the nonexistent options in regards to Job Gauge visibility (it's quite an eyesore out of battle), the storyline design which stupidly gated maps and the game's main city behind instances at all (as opposed to Heavensward), and the general lack of communication provided to the playerbase.

None of those are financial issues. None of those are 'oh, in hindsight' issues. This is a company that has been building MMOs for 15 years, and this specific development team has been working on XIV itself for more than four years now. They should have known we'd want the ability to hide the Job Gauge (because we asked for it on virtually every other HUD component); they should have known better how to balance the Healing and, to a lesser extent, Tanking jobs; they should know better than to go radio silent on hugely visible problems.

So you can give them a pass all you want, but so far as I'm concerned, the development team itself, with Yoshi-P at the helm, really screwed up a lot of the core aspects of Stormblood. I'd have much rather they cut a bit of content and truly deliver a AAA experience on what remained than half-ass everything because they tried to do too much.

Edit:

THE TRANSFERS HAVEN'T EVEN COME BACK ONLINE!!

It's why this shit is still going on!

Transfer me to Coeurl, I just want to play! Ugh!!

I'm on Mateus with one of my characters, and the instance is still a bottleneck. =/

[-BlueGreen-]

Trust me. It probably isn't much better on Coeurl. I've been hit with 400-500+ queues to log in at times and instances are just as broke here as the rest of the datacenter. And for the first time ever, I even got to see FATE bosses phase in and out randomly and become untargetable due to the number of people trying to cram into one FATE.

[Natashio]

Yeah, I love that last part. "Hey guys, we're stupid and don't feel like actually spending more money on increasing hardware server space, so uh, just wait it out. Eventually, you're bound to get through as others do."

Because that's exactly how it's going to happen. Why are they going to waste additional money on adding hardware that is only going to be temporary in use for a problem that is temporary.

[Rivxkobe]

You're on Balmung. One of the most popular worlds. This is to be expected.