Your plan with overcrowded servers has failed you.

[Hustensaft]

And honestly, there's no excuse not to be an informed customer -to not look at the history of popular MMOs and realize that hey, during popular releases, crap like this happens constantly.

Yes, crap like this happens, but it's handled signficantly better in other games...

Want the WoW-WoD example:
1) Roadblock quests were fixed within hours
2) Server load was alleviated within days by actually increasing the physical hardware
3) They compensated with playtime.
4) They communicated -up to- hourly.

What we have here? An "apology" stating "just wait it out"....