Your plan with overcrowded servers has failed you.

[Hyrist]

There's no existing individual queue system. Nor has there ever been an expressed need for one at this point. Individual queues were never a bottleneck in heavenward nor have they crashed the servers previously. Duty Finder itself, on Instanced Duties HAVE crashed the servers and the workload presented - so they were likely prioritized in the limited development time/staff they have. You're claiming foresight on hindsight which, honestly does not work. They've stress tested the Duty Finder server before this brake (likely automated) and did not find this break before Stormblood. It would take time to construct this fix, meanwhile they need to keep the servers running.

Allowing players to bypass the mission one, compromises the story, and makes it impossible to flag again, denying what most players of the game want, and two, also requires a full server/client shutdown. What they're trying to do, is keep the servers running and what maintenance they're likely to do to fix the bottle neck possibly won't affect main clinent side but have a small duty-server downtime for the update.

Meanwhile, players are still getting through. Not at a rate you wish for, but it's still happening.

As far as compensation, that decision has to go through financing first. This is early access, so corporate is likely to say no as it's considered 'bonus time'. That decision is out of Yoshi-p's hands entirely, and he's probably already pitched the idea.

Point being -they're just as screwed in this situation as we are. You can be critical of the matter in hindsight, but you're not working in the trenches. This is an issue every MMO has to deal with ever, and none of them ever get it right. There's always something that breaks in this situation. Be patient.