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  1. #1
    Community Rep Zhexos's Avatar
    Join Date
    Apr 2015
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    349
    We apologize for the frustration regarding the updated display settings on PS4. We'd like to share an update from User Interface Lead Minagawa on the issue, the team's plans to address the issue, and measures you can currently take.

    Quote Originally Posted by Hiroshi_Minagawa View Post
    Greetings, everyone. User Interface Lead Minagawa here.

    We're currently experiencing an issue where players aren't able to set the UI display size to what they used previously due to major changes made to process the UI size for the PlayStation®4 version. We sincerely apologize for the inconvenience this is causing. On behalf of my team, please let me explain the situation and measures we're currently looking into.

    Cause of the issue
    Up until now, the PlayStation®4 version had two display quality modes, Standard and Maximum Display Settings; however, the resolution which was available on the Standard Display Settings became unavailable on the PlayStation®4 version, and in order to address higher HD resolutions for the PlayStation®4 Pro, we made major changes to the foundation for the system which adjusts the UI display size. When we made this change, in order to reproduce the existing display size, we placed measures on each UI element, but due to an error, it caused an issue wherein some of the UI elements are not being displayed the same size as before.

    Measures moving forward
    Currently, we're looking into measures to be able to display the same UI size as before as quickly as possible. We'll follow-up on this once we can confirm when this can be addressed. We'll also update you all in case the investigation may take a bit longer.

    How to address the issue
    Currently, the main menu, and NPC dialogue boxes are being displayed in a smaller size. If you would like to increase the size, please change the display size under the System Configuration > Display Settings > User Interface Size to 150%.

    With this setting, other windows will be displayed at 150% size; therefore, please change the Default UI Size > Default Size to 100% or any other size you prefer.

    Click image for larger version

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    The issue with this setting is that the name plates will also be displayed at the 150% size. As mentioned earlier, we're currently looking into measures to address this issue, so we ask for your patience.

    Again, we sincerely apologize for the inconvenience this has caused. We'll follow up once we have an update.
    (15)
    Tony "Zhexos" Caraway - Community Team

  2. #2
    Player
    Resonance909's Avatar
    Join Date
    Jun 2017
    Posts
    1
    Character
    Katherine Quinn
    World
    Hyperion
    Main Class
    Thaumaturge Lv 42
    Thank you! Been toying around with the UI settings since 4.0 for quite some time I found I just couldn't stand with the 150% name plates, haha. Thanks for addressing this issue, kudos to dev team.
    (0)

  3. #3
    Player
    Stuke00's Avatar
    Join Date
    Aug 2013
    Posts
    19
    Character
    Stuke Clarke
    World
    Balmung
    Main Class
    Dark Knight Lv 60
    Quote Originally Posted by Zhexos View Post
    We apologize for the frustration regarding the updated display settings on PS4. We'd like to share an update from User Interface Lead Minagawa on the issue, the team's plans to address the issue, and measures you can currently take.
    Please please also make this change available for PC users who play on a TV. I've had this problem forever. Thank you!
    (0)