PSA: Stormblood Pre Order through PSN store

[Ivy_Grassfeild]

I looked at my download queue on the PlayStation Store website and it says it's "expected" to download in less than a day on the 14th. But the first attempt of download was on the 11th but it failed. Guess I'll see how it plays out today. Fingers crossed

[Kosmos992k]

Same for me, theme downloaded but the preorder for collectors edition shows I haven't bought it on the store and the regular version shows I own it. All the trackers and stuff are in my license list too. No timers are anywhere to be found now.

If you look at the preorder and early access instructions you'll see that all the license stuff will be done by Sony and SE without a code from the player - assuming you purchased in the PS Store for one of the digital editions.

The site explains that when you start the launcher on the 1st day of early access you will be asked to confirm your SE service account that StormBlood will be added to. There is no pre order code or early access code to input unless you purchased the physical edition. The addition of the license to your service account will include all the pre order bonus and any CE bonus items you're entitle to from your purchase. Until that time nothing will show on your SE account, and only the early access item will show on PSN at this point - I think. Once you start the launcher, and tell SE to apply your license, everything else is supposed to happen automatically.

The downside is that there isn't much to see right now, other than an awesome dynamic theme.

[Jetstream_Fox]

Any word on Amazon preorders? I don't have any timer showing up and I redeemed my code on psn way back on May 11th.

[Kosmos992k]

Any word on Amazon preorders? I don't have any timer showing up and I redeemed my code on psn way back on May 11th.

If you registered that PSN code, then it's supposed to work the same as if you purchased through the PS Store, so when you start the launcher it'll ask you to confirm your service account, and the magic of Sony/SE will take care of the rest...apparently.

[Kosmos992k]

Aye carumba

Si, no est bueno.

[Kuttokk]

I'm having the same problem with the pre-order showing not bough, while I clearly bought it and have proof of it.

Though, the theme downloaded and I haven't been able to use it. It says that my licenses are being verified. While I have a licensing problem for Early Access as well?

[Otakuotaku]

Hello folks just wanted to share some information in regards to people who purchased Stormblood via the PSN store. The other day I noticed I had the download timer for the expac going when browsing the download in PSN store. This morning it is now asking me to purchase the product again. If you ordered the expac from the store please check and verify you still have it ordered. From what Sony support told me there appears to be a license issue on their end confirmed by a supervisor. On their end they do still see the pre order purchased. I am still hoping for my early access. If you notice this issue on your end as well please reach out to Sony. The more folks complaining about this the faster it might get resolved.

it will download with patch on the 16th

[Joeylee30]

I HAVE CONTACTED SONY AND WAS TOLD THAT ALL WE HAVE TO DO IS WAIT UNTILL THE DOWNLOAD IS ABLE TO BE DOWNLOADED IT SHOULD SHOW UP IN OUR GAME LIBRARY IF NOT, YOU CAN GO TO STORE.PLAYSTATION.COM CLICK ON ACCOUNT NAME THEN CLICK PURCHASE HISTORY CLICK ON IT THEN DOWNLOAD. THEY ALSO TOLD ME TO CALL THEM BACK IF THESE DO NOT HELP

[Aya-Kazuma]

So, I contacted Playstation support and this is what they told me.

Rep (‎6‎/‎14‎/‎2017‎ ‎9‎:‎45‎:‎44‎ ‎AM): Okay (insert customer name), yes, you are right, we are aware of this issue. It seems there was a miscommunication issue between the PSN and Square Enix's servers and the PS Store started prompting users to purchase the DLC again, but that will be not necessary at all.

I can see the Pre-Order license is in your account and you will be able to have the early access to the DLC, but you will need to access to it through the In-game options.

Don't worry at all, ever if it is not showing in the download queue or you will definitely have access to it.

Rep (‎6‎/‎14‎/‎2017‎ ‎9‎:‎55‎:‎12‎ ‎AM): According to the information I got, it seems the Pre-load feature would be substituted by the Early Access. That means you will be able to download the DLC this Friday.

[Naberrie]

According to the information I got, it seems the Pre-load feature would be substituted by the Early Access. That means you will be able to download the DLC this Friday.

Hopefully what that means is that Stormblood itself will be part of the update we all receive on Friday, and what we're buying is simply the access code to play the content. In which case we should all be fine, because it seems the one thing we all have is our account showing we have early access. The only thing I'm worried about is accessing the download itself. But if that is something that we're provided with when the game returns after Thursday's update, then that should resolve the issue.