PSA: Stormblood Pre Order through PSN store

[Cyonos]

Does anyone know what the deal is with the locked theme? I Preordered the ce got everything downloaded but the theme is locked, it prompts me to REBUY ARR. service list says i have the ce, mogstation doesnt. Anyone able the clear this up for me because im confused since other ppl are able to get the theme.

[Naberrie]

Sorry, no. Most of us had the opposite problem: we were able to download the theme on time, but it was saying we hadn't bought SB itself. Maybe someone else can help.

[InfiniteMayo]

I had pre-ordered Stormblood Collector's Edition the day before it's release while it was still up on PSN as a pre-order. After it had finished downloading and update the day after, I had checked my mail in game to see if I got my bonuses included with the pre-order and CE, only to find out that just the CE bonuses had appeared. The PS4 theme that was also mention has not shown up within the theme library. So I just have two questions really -

Why haven't the pre-order bonuses for Stormblood appeared? Is this a problem that's on Square Enix's end or PSN?