Harassment/bullying in any shape or form has to be dealt with swiftly and severely.
Gather as much information on this "person" as you can, and keep a record of what he said/done/etc. in game towards your FC.
Have players who have been affected by his actions to write to SE support, and request your case to be escalated if needed be.
As a last resort, you can contact your local authorities in regards to this matter, and of course I am sure SE will do whatever they can before it comes to this.
Cheers,
D.

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