I posted in the bug forum the first time. After the in-game support recommended that I did. It sat in the review section for like 3 days, and then moved to the accepted section, and then disappeared. So I figured that the bug forum was either not working, or they're working on it, and just ignoring me.

So if I post again in the bug forum, it'll be a repeat. And I want to avoid doing things more than twice, as they seem not to work. Thankfully, live chat opens in 30 min, and I'll try that!