This game has the worst customer service 10+ day response time.

[JackHatchet]

Try trading in another Chicken Egg to Kyokyoroon again and see if that gives you another earring to trade in.

Kyokyoroon gives no recognition of the quest.

[alimdia]

It's a bug that prevents a paying customer to enjoy your product, one of the few things that must be fixed the same day, period (that video is crystal clear). Any MMO that I played, if something similar happens, GM's can advance the quest to their next step no problem. Why the hell after 10 days he is still stuck there?

Just imagine if this happens to you during SB release.

Blizzard would have solved this within minutes.

[Galactimus]

If you accidentally throw an important item away (a finished relic weapon for example), you are allowed to contact a GM and have them replace that item for you. However, you are only allowed to do this once (not sure if its per character or per account) While using this to obtain another "Scarlet Earring" key item may not be ideal, its possible that this may be a much faster solution to your problem. Plus, they may not even use your one-time replacement once they realize that its an item you shouldn't be allowed to permanently lose in the first place.

You shouldn't have to do it this way but I'm sure you're probably frustrated enough at this point to give it a try:

In-game > System Menu > Support Desk > About in game support > Ask a Question > "I'd like to use my one-time item restoration on an item that I lost. I can't continue the main storyline without the "Scarlet Earring" key item in my inventory and I can't obtain another one." > Send

[JackHatchet]

If you accidentally throw an important item away (a finished relic weapon for example), you are allowed to contact a GM and have them replace that item for you. However, you are only allowed to do this once (not sure if its per character or per account) While using this to obtain another "Scarlet Earring" key item may not be ideal, its possible that this may be a much faster solution to your problem. Plus, they may not even use your one-time replacement once they realize that its an item you shouldn't be allowed to permanently lose in the first place.

My problem is I can't even talk to anyone.

The first time I opened up a ticket in-game, I was responded with a "Have you considered checking the forums, perhaps the FAQ can help you!"

I thought it was a really bullshit response, and when I asked around, everyone was saying it was an automated response designed to shut me up, so I responded to it. I'll paraphase, but basically, "hey, I need a GM to help reset my quest. I need help."

And I literally got the exact same copy/pasted response back as my reply. Not only did it help cement in my head that the first response was copy/pasted, but also reaffirmed that they didn't seem to give two-shits about me as a customer. I'm paying a sub, and this is how they treat me? I should also note that it took 3 days for my original ticket to get a response, and 2 days for my reply to be responded too.

After that, I opened up a ticket in every way I could. Misfiling in harassment, cheating, ect. Every possible way I could open a ticket in-game to get a response. And I was always met with the same fucking reply. It's beyond irritating. No one will even bother to read my stuff, and I WAS patient, understanding, and kind in my original posts, but come on. It's been 11 days now, and I feel like I have a right to be pissed off and throw profanity around. How would you feel if a company dicked you around for 11 days without giving you a reasonable response?

*Sigh* I just need a GM to reset my quest, and they just can't fucking do it.

[JackHatchet]

I've received this next email message 4 times if anyone wants to know what they're throwing at me there. I get it that they need to look into stuff, but how long does it take to get back to me? It's one thing to be like "hey, there's a bug here, and it might take several weeks for them to identify it and patch it up," but it's another thing to literally let me sit there for 11+ days on-hold without giving me a band-aid fix. Reset my quest, or give me the quest item. Don't dick me around.

"Hello and thank you for your GM call.

We understand that you have encountered an aspect of game play seems to be working incorrectly, and we apologize for any frustration this may have caused. This issue has been brought to our attention and is currently being investigated further. As we continue to look into this issue, updates may be posted to the Lodestone website at http://lodestone.finalfantasyxiv.com, or on our official forums, located at http://forum.square-enix.com/ffxiv. Please check these sites occasionally for news and updates.

We are constantly striving to improve the game and our services to our customers, and are open to any feedback you might have. To submit feedback, please visit the forums at http://forum.square-enix.com/ffxiv and make a post with any suggestions you may have for our teams. Although individual responses are not sent, please rest assured that all comments are submitted to the appropriate parties so that they can be read and considered for future updates.

We appreciate you contacting us about this matter. Should you have any further concerns, please do not hesitate to contact us and we will be glad to assist.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team"

[Riardon]

You have to use the live support chat and contact a normal human being. I never use the email option because it takes longer for them to respond.
The live chat is kinda hidden though. You have to select the topic or press the contact us button.
Then you will have to fill up a small form with your problem.
Then it will give you the option to use live support chat or email.
Be aware you have to do it while their offices are open which means normal working hours and days.
I just hope a forum moderator could see this and escalate it for you.
Sometimes SE's support is very slow but they will sort out your problem as they did with my issues in past.

Edit: Seems they need to check out what causes the bug first. Just wait and since it is weekend it may resume on Monday. (dunno if they have a team working during weekends for such things).
So don't worry and just wait bit. Try to do something else in game while they investigate.

[Masekase_Hurricane]

After handing in the egg did you speak to Wineburg - Limsa Lominsa Lower Decks - Lominsan Ferry Docks (7-15) and then Ahldfoet in Aleport? If you did the first time have you revisited them two to check again?

[JackHatchet]

Edit: Seems they need to check out what causes the bug first. Just wait and since it is weekend it may resume on Monday. (dunno if they have a team working during weekends for such things).
So don't worry and just wait bit. Try to do something else in game while they investigate.

So why can't they just send in a GM to reset my quest while they dick around behind the scenes, or let me know? They gave me that message about 7 days ag. I don't mind waiting, but communication is kind of a big deal. After 7 days, I thought they had just told me to fuck off.

[JackHatchet]

After handing in the egg did you speak to Wineburg - Limsa Lominsa Lower Decks - Lominsan Ferry Docks (7-15) and then Ahldfoet in Aleport?

Yep. I did the quest exactly as intended until I gave the Scarlet earrings to the final NPC. He took them, and then simply did not forward the quest anymore.

https://www.youtube.com/watch?v=qlw-yngYCvI

[alimdia]

A slightly different approach, send a GM call in-game and request an "item restoration" for the quest item "scarlet earring", don't mention the bug unless they ask, perhaps this forces them to give a real response instead of automated response.