New server location made unplayable for south american players

[BernAlmasy]

Country of residence: Brasil

When does the problem occur : all the time

Frequency of problem : Constant

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Everywhere

Server: Behemoth

So, u guys never considered south american players when u did this server change?
we already used to play with 150 ms or so, wich ok, its fine since were across the ocean, but now, its 300ping or so... quite unplayable raidwise. and i already bought stormblood previously, so will SE give refunds for every south american player who bought the expansion previously and did not knew the ping of the new server would be terrible for us? or u guys going to fix it? Are u aware of it?
Thanks for ur time

[Gumbercules]

might want to include a trace route, seems south Americas are being routed through Europe for some reason.

[Caduagm]

I don't know if EU data center also moved with NA.
I had no problem at all, I'm from Cerberus and Brazilian player

[Voltres]

We are being routed to Europe indeed, but with VPN service like WTFast, we still get very high latency, in the 200s. Before the change, we could get 120-140. Combat does not feel smooth.

[BernAlmasy]

yes, i do agree with u! some of the brasilian players cant notice the difference, maybe cause theyre too casual, but its there. glad someone could agree with me

[BernAlmasy]

might want to include a trace route, seems south Americas are being routed through Europe for some reason.

how do i myself can include a trace route?

[teonimesic]

open cmd.exe and type tracert with your server ip. Mine looks like this:

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Stefano Benatti>tracert 204.2.229.89

Tracing route to 204.2.229.89 over a maximum of 30 hops

1 1 ms 1 ms <1 ms Heavenstudio3 [192.168.1.2]
2 1 ms 1 ms 1 ms OpenWrt.lan [192.168.0.1]
3 20 ms 16 ms 20 ms 186.251.226.21
4 2 ms 1 ms 2 ms 192.168.194.21
5 21 ms 14 ms 16 ms 192.168.192.1
6 21 ms 23 ms 15 ms 186.225.110.149
7 26 ms 16 ms 14 ms 191.241.254.22
8 24 ms 27 ms 21 ms ae11-540.sanpaolo2.spa.seabone.net [195.22.219.176]
9 29 ms 16 ms 16 ms et10-1-0.sanpaolo8.spa.seabone.net [195.22.219.145]
10 26 ms 25 ms 22 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
11 128 ms 137 ms 135 ms ae-4.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.227]
12 194 ms 192 ms 195 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 197 ms 196 ms 203 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
14 214 ms * 209 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 222 ms 215 ms 198 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 222 ms 216 ms 213 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 219 ms 225 ms 208 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 194 ms 194 ms 200 ms 204.2.229.234
19 218 ms 210 ms 203 ms 204.2.229.89

Trace complete.

Im using an embratel connection, which is very close to the best I can get. You can have somewhat similar results (~200 to 210ms) using a VPN. However it is a lot worse than it was before... I was trying to get my friend to start playing again with me on Stormblood, but gave up on that idea since one of them is in London which is also going to suffer with bad latency as the rest of us. RIP

[guludf]

Mine is horrible now D: I used to have 170~174ms ping

Rastreando a rota para 204.2.229.9 com no máximo 30 saltos

5 30 ms 30 ms 30 ms grtsanem4-4-0-9-4.net.telefonicaglobalsolutions.com [216.184.112.152]
6 137 ms 138 ms 138 ms 94.142.98.177
7 169 ms 169 ms 169 ms 5.53.6.212
8 244 ms 244 ms 243 ms 213.140.35.201
9 270 ms 270 ms 270 ms 5.53.6.178
10 259 ms 258 ms 258 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
11 276 ms 274 ms 273 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
12 269 ms 269 ms 269 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
13 317 ms 317 ms 317 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
14 323 ms 323 ms 323 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
15 320 ms 320 ms 320 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
16 322 ms 322 ms 322 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 323 ms 323 ms 323 ms 204.2.229.234
18 321 ms 321 ms 321 ms 204.2.229.9

Rastreamento concluído.

[BernAlmasy]

yeah, guludf, im at the same position. its playable, but feels terrible. everything seems like twice as slow. will be super horrible to play raids like that. i dont want to play "half" the game. i pay the sub to be able to experience whole thing.

[Voltres]

I'm most likely canceling my subcription. I'm not paying for this poor service.