Upgrading from demo to subscription :mad:

[Mhaeric]

To be fair, this info is pretty obviously displayed on the Steam demo page and says that if you want to continue past level 35 then buy the game on Steam. That said, I do sympathize, since the account system is pretty convoluted.

You have two options right now:
1. Return the game through amazon and purchase it through steam. I'm not sure how amazon handles returns of digital downloads so this may or may not be viable depending on download status, etc.
2. Start over with a new character. Not ideal, but the limits on advancement while on the demo means that it's not going to be that massive of a loss.
(3. I know I said two, but I'm 99.9% sure this one won't work, so just putting it here in case you want to try it. You could contact SE customer support and explain your situation and they might be able to do something. I doubt they will. Regardless, if you do contact them, I would advise a more level headed request than you have done here. Expressing your frustration is fine, but doing it in less emotional terms and without the swearing is more likely to get a productive response.)

[Rongway]

We did warn you in the other thread you started, though...

2. Start over with a new character. Not ideal, but the limits on advancement while on the demo means that it's not going to be that massive of a loss.

This is the option I'd recommend. It uncomplicates things right now, and avoids further complications in the future.

[Rhuaglar]

Regardless, if you do contact them, I would advise a more level headed request than you have done here. Expressing your frustration is fine, but doing it in less emotional terms and without the swearing is more likely to get a productive response.)

Good advise, and completely deserved

I really was frustrated yesterday.

In the end I gave up on expecting help from Square because basically I'm impatient and I wasn't expecting any response before Monday. Amazon explicitly don't do refunds on any sort of digital downloads, but I phoned them anyway and since this was basically an unused license key they just refunded me with no particular effort. Full kudos to them here, their support was fantastic. Then I just bought a Steam license and moved on.