Unable to Complete Version Check [30410][30607][10009][19900][12057]

[Delily]

I managed to resolve this issue. The underlying cause is that FFXIV's boot configuration becomes corrupted and needs to be rebuilt. What I did was to open a terminal window, type in "sudo rm -rf ~/Library/Application\ Support/Final\ Fantasy\ XIV", and the relaunch the game. This removes the local boot configuration and forces the launcher to rebuild it. This has the unfortunate side effect of removing your hot bars and GUI settings, so I recommend you export those first. I don't have a fix for the kernel panics and subsequent restart, but I think it's related to the DirectX issues the Windows client is experiencing.

One important thing to note is that the path is ~/Library and NOT /Library. I don't think FFXIV writes to the root library folder.

[Asunna]

I managed to resolve this issue. The underlying cause is that FFXIV's boot configuration becomes corrupted and needs to be rebuilt. What I did was to open a terminal window, type in "sudo rm -rf ~/Library/Application\ Support/Final\ Fantasy\ XIV", and the relaunch the game. This removes the local boot configuration and forces the launcher to rebuild it. This has the unfortunate side effect of removing your hot bars and GUI settings, so I recommend you export those first. I don't have a fix for the kernel panics and subsequent restart, but I think it's related to the DirectX issues the Windows client is experiencing.

One important thing to note is that the path is ~/Library and NOT /Library. I don't think FFXIV writes to the root library folder.

Sigh.. I was slightly excited to see that someone came up with another idea. This didn't work for me. It's exactly the same as deleting the application folder..(which doesn't work either). I'm still getting the same problem.

[Delily]

Are you get the same error codes?

[Serivon]

The following worked for me (no deleting required):

Open the file /Users/<username>/Library/Application Support/FINAL FANTASY XIV/p_drive/User/My Documents/My Games/FINAL FANTASY XIV - A Realm Reborn/FFXIV_BOOT.cfg
Change "BootVersionCheckMode 0" to "BootVersionCheckMode 1".

Once that's done, restart your launcher if it's already running and log in.

[Suldimar]

Hey All

i was able to fix the problem and keep all of my ui settings by doing the following:
make a copy of your FFXIV app folder on your desktop..located here:

/Users/<Your User Account>/Library/Application Support/FINAL FANTASY XIV

now delete that folder and restart your client

you'll have to go through some of the basic setup. Log in and then exit.

now head to this directory in the copy on your desktop and in the library

/Users/<Your User Account>/Library/Application Support/FINAL FANTASY XIV/p_drive/User/My Documents/My Games/FINAL FANTASY XIV - A Realm Reborn/

you should have a Character folder and a downloads folder...copy them into your new library.

your UI will be intact and you can log in...there are some basic settings you may need to change (full screen vs windowed, resolution, etc)...but at least you can play and your macros and UI are good.

***if you can't find your "Library" directory you may need to allow viewing of it in your finder. ***

hope it works out for you!!

Suldi

[bue88]

PC side had same issue after rebooting Main PC today. I tried everything suggested, Change DNS, reset router, deleted files, change boot config from 0 to 1.....Nothing...Until I stumbled on a suggestion to use a Mobile hotspot with unlimited data. (did that Nothing and 1MBs speeds for 15 gigs left would have been FML) However I just switched from wired to wireless for my connection and it solved the issue.

I figured I would share how I fixed mine just in case. This issue seems to have many different solutions based on what each persons computer might be getting stuck on.

[KingGiovanni]

Suldimar you are a genius. This worked for me. Try this out… Don’t uninstall everything if you don’t have to. Good luck everyone!!

[joegood666]

SUCCESS!

Okay this fix is NOT for the weak of heart but it did fix the problem for me. DO NOT TRY THIS if you aren't sure what I'm talking about or what I'm doing here. This is NOT a quick fix. This is very much the definition of a LONG fix. This is a "I'm desperate" fix. This is a POWER USER solution, not an everyday user solution. Also... this is a Mac OS X client fix... not a Windows or PS4 client fix, sorry guys. Do not use this solution if you are pregnant or may become pregnant. Do not use this solution if your arm smells like your mother. Do not use this solution standing on your head. blah blah blah blah blah you get the picture...

One more warning: You WILL lose all your GUI settings.

Here's what I did:

1. Using the unix command line under Mac OS X, under the //Applications folder, I did a 'sudo rm -rf "FINAL FANTASY XIV.app" '
2. Using the unix command line under Mac OS X, under the //Users/<yourusername>/Library/Application Support/ folder and did a 'sudo rm -rf "FINAL FANTASY XIV" '
3. Reinstalled the game from the original .dmg file
4. Login worked normally.

My best guess is that there is something in the preferences files the came caches under the application support folder that says where the launcher gets it's patch data from and it's pointed to the wrong place. Perhaps a URL that DNS hasn't updated. Perhaps a cache purge of some kind might fix this? Don't know, but this worked for me.

This is excessive -- you only need to reset the system preferences: Delete the file under //Users/ and you're set. Worked beautifully for me. (Mac Mini Late 2014, OS 10.12.4). The total fix took under 3 minutes. Yes, you lose all your configuration settings, but it's easy enough to restore them.

EDIT: OK, now that I'm actually in and doing it all, it IS an immense PITA: I didn't lose just my UI settings, I also lost all my gear sets and action bars. So listen to Suldimar -- do some backup before you delete...

[Surph]

Hey All

i was able to fix the problem and keep all of my ui settings by doing the following:
make a copy of your FFXIV app folder on your desktop..located here:

/Users/<Your User Account>/Library/Application Support/FINAL FANTASY XIV

now delete that folder and restart your client

you'll have to go through some of the basic setup. Log in and then exit.

now head to this directory in the copy on your desktop and in the library

/Users/<Your User Account>/Library/Application Support/FINAL FANTASY XIV/p_drive/User/My Documents/My Games/FINAL FANTASY XIV - A Realm Reborn/

you should have a Character folder and a downloads folder...copy them into your new library.

your UI will be intact and you can log in...there are some basic settings you may need to change (full screen vs windowed, resolution, etc)...but at least you can play and your macros and UI are good.

***if you can't find your "Library" directory you may need to allow viewing of it in your finder. ***

hope it works out for you!!

Suldi

This fixed it for me. THANKS A TON!!

[zenfrodo]

For those having the kernel panic/reboot issues -- I have bluetooth sound speakers (Creative Labs). If my iMac is connected to those speakers via bluetooth, I get the kernel panic/reboot when FFXIV is running. If I make sure the speakers are NOT connected (use your bluetooth prefs to remove the speakers completely; you can always add them back in later), the game runs fine.

I had a similar issue with WoW a few years back, until they did something that patched the issue. Something about trying to use bluetooth for sound just wreaks havoc with some games, I guess.

(edit: thank you, Suldimar! your solution fixed the "version check" issue for me, too!)