/hug
First and foremost, stand proud. You stood, and asked your question.
I used to be on Excalibur. I was there for a long time and I also watched people leave one by one. If not for some friends starting on Faerie, I also would have quit around HW launch. Sadly those friends are not far from leaving this game over the same exact issues. Many of them already have. It makes me very sad to see that happening over and over.
The itemization in this game and the combat dynamics have become very counter to expecting people to learn how to play at a higher level. I'm sorry, but I don't think that showing up and running a dungeon once per day that is 50 ilvl below you should guarantee some of the best gear that the game has to offer. Tomestones are fine, but they should be consolation gear, not BiS. I know I am not making any friends with that statement, but it is how I feel. I also feel that people who want to play casually and only do easy things should be able to progress too, just not be guaranteed to get BiS gear.
There should be varying levels of difficulty that affect your chances of getting the best gear. Very Easy through Very Difficult, with VD giving you the best shot at getting it. It gives people a reason to grow and challenge themselves.
Also, slow down the rockets attached to our ilvl. Keep making more content but don't trivialize everything that came before it when you make new stuff. It's ok if you can't make a 24 man raid, an 8 man raid set, 3 EX primals and 3 new EX dungeons every 3 months. It really is. Design your content and progression in ways that keep them challenging and rewarding for a longer period of time.
Help yourself SE, the lack of content, lack of reasons for people to do things, for them to grow, for people to stay, are problems they created. They can fix it.
I want them to make it better. Very much so.
I know I am naive in this last sentiment, I know I am, but I still have it.
I will always hold out hope that maybe, if they can find a way to appease people who want easy content and people who want other levels of content too at the same time, maybe some of them will come back and we can have fun together again. I know it is silly, but I will always feel that way.