Sudden lag spikes and DCs on NA Data Centers?

[Evynstar]

So, I'm pretty new to the game and this is the first time I've encountered a connection problem. Is this usual? Why has there been no information posted by Tech support. Are the forums the only way to get information about server issues?

[Mysuke]

So, I'm pretty new to the game and this is the first time I've encountered a connection problem. Is this usual? Why has there been no information posted by Tech support. Are the forums the only way to get information about server issues?

They post on Lodestone most of the time, not as soon the problem appears but they do give us a update:

http://na.finalfantasyxiv.com/lodest...2b6670f88a6266

[HyoMinPark]

So, I'm pretty new to the game and this is the first time I've encountered a connection problem. Is this usual? Why has there been no information posted by Tech support. Are the forums the only way to get information about server issues?

Welcome to FFXIV! I'm sorry that one of your first experiences has to be connectivity issues. T^T

With regards to this, a lot of things point to the issue lying with Level3 (at least, on my end it does). Since the issue doesn't lie with SE or their servers, then SE is pretty slow to respond when there are issues like this. However, if one of their servers does go down/starts having problems, they usually post about it on the Lodestone fairly quickly. Level3 is an independent company from SE, and SE can't really fix their issues. Instead, they post about the problem hours later, and just use a blanket "ISP issues" excuse when discussing it, even if the problem isn't lying with the majority of ISPs, but just Level3.

Some people posting aren't having issues with Level3 it seems, and I don't really know what to say to help them, but, for myself, I could see that the issue lied with trying to route through Level3's servers to connect to my server (Cactuar). When Level3 disappeared from my traceroute, I was able to connect again, and haven't had any issues. Level3 seems to be...well-known...when it comes to technical issues, just from stuff I've read about them online.