All North American Data Center Worlds Network Technical Difficulties (Oct. 26)

[KitiaraIornsight]

I haven't seen tech support post about when we can expect a fix for this problem as it's clearly on their side. As I pay for this game every 6 months and have recently paid for the next 6 I would love this to be a priority.

This is NOT on SE's side. The issue is with Level 3 and they are experiencing DDoS attacks which is causing this issue. Our ISPs use Level 3's infrastructure to route to the game servers. We're timing out on the Level 3 side. SE's servers are all up and running. Unless YOUR ISP adjusts its routing to by pass Level 3 you will not be able to log in.

[wdeschain]

I have AT&T. I am on Malboro, My ping test returns the following:

PING 199.91.189.24 (199.91.189.24): 56 data bytes
64 bytes from 199.91.189.24: seq=0 ttl=42 time=72.820 ms
64 bytes from 199.91.189.24: seq=1 ttl=42 time=70.412 ms
64 bytes from 199.91.189.24: seq=2 ttl=42 time=73.381 ms
64 bytes from 199.91.189.24: seq=3 ttl=42 time=74.112 ms

--- 199.91.189.24 ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 70.412/72.681/74.112 ms

[Hildatoon]

According to the techs for my isp and the error code it is on s.e,'s side and looking through the form I'm not the only one with this result after contancting my provider.

[AureliusDraconium]

According to the techs for my isp and the error code it is on s.e,'s side and looking through the form I'm not the only one with this result after contancting my provider.

Same for me.

[NeoMagus]

This is NOT on SE's side. The issue is with Level 3 and they are experiencing DDoS attacks which is causing this issue. Our ISPs use Level 3's infrastructure to route to the game servers. We're timing out on the Level 3 side. SE's servers are all up and running. Unless YOUR ISP adjusts its routing to by pass Level 3 you will not be able to log in.

According to the techs for my isp and the error code it is on s.e,'s side and looking through the form I'm not the only one with this result after contancting my provider.

Use an unaffected isp and theres no issue, its your provider.. my home Comcast connection even though it is connected to the internet still continues to give 90006 error and say cannot login to server but when using WiFi Mobile Hotspot thru my Verizon cell phone it works fine thank goodness I am grandfathered on unlimited or I would have lost entire day today

[TableTop5]

haven't been able to log in all day with AT and T one of my guild mates even said that his room mate could was logged in but that he couldn't even get passed the character screen

[Archmagus]

Haven't been able to log on all day, get 90002 and 10105. Have Comcast. My server is Malboro. Am really annoyed at this point, it's been all damn day. I can get to the character screen but can't get any further

[wdeschain]

AT&T. Level3.

traceroute to 199.91.189.24 (199.91.189.24), 30 hops max, 38 byte packets
1 108-219-192-1.lightspeed.nsvltn.sbcglobal.net (108.219.192.1) 59.434 ms 23.274 ms 74.581 ms
2 99.174.25.108 (99.174.25.108) 21.750 ms 21.233 ms 21.848 ms
3 99.131.205.110 (99.131.205.110) 23.995 ms 25.058 ms 26.932 ms
4 12.83.112.17 (12.83.112.17) 26.588 ms 12.83.112.9 (12.83.112.9) 25.870 ms 24.877 ms
5 12.122.117.121 (12.122.117.121) 47.885 ms 47.704 ms 47.946 ms
6 * * *
7 ae-11-11.car2.Montreal2.Level3.net (4.69.141.1) 89.625 ms 62.276 ms 69.881 ms
8 ae-11-11.car2.Montreal2.Level3.net (4.69.141.1) 106.250 ms 104.493 ms 83.473 ms
9 ORMUCO-COMM.car2.Montreal2.Level3.net (4.59.178.74) 56.985 ms 57.639 ms 57.244 ms
10 * * *
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29 * * *

[Kosmos992k]

According to the techs for my isp and the error code it is on s.e,'s side and looking through the form I'm not the only one with this result after contancting my provider.

That's because the techs that you're talking to (even assuming they are techs) are not fully aware of the back bone routing, and so from the point of view of their system, there are no errors on Comcast nodes, and so the errors and time outs are happening "on SE's end". In actual fact there are timeouts at the entry point to Level3's backbone and the Exit point from their backbone. The Comcast folks don't care what happens beyond their network, tey only care about their network, which is operating just fine. So they blame the service provider - in this case SE.

AT&T. Level3.

traceroute to 199.91.189.24 (199.91.189.24), 30 hops max, 38 byte packets
1 108-219-192-1.lightspeed.nsvltn.sbcglobal.net (108.219.192.1) 59.434 ms 23.274 ms 74.581 ms
2 99.174.25.108 (99.174.25.108) 21.750 ms 21.233 ms 21.848 ms
3 99.131.205.110 (99.131.205.110) 23.995 ms 25.058 ms 26.932 ms
4 12.83.112.17 (12.83.112.17) 26.588 ms 12.83.112.9 (12.83.112.9) 25.870 ms 24.877 ms
5 12.122.117.121 (12.122.117.121) 47.885 ms 47.704 ms 47.946 ms
6 * * *
7 ae-11-11.car2.Montreal2.Level3.net (4.69.141.1) 89.625 ms 62.276 ms 69.881 ms
8 ae-11-11.car2.Montreal2.Level3.net (4.69.141.1) 106.250 ms 104.493 ms 83.473 ms
9 ORMUCO-COMM.car2.Montreal2.Level3.net (4.59.178.74) 56.985 ms 57.639 ms 57.244 ms
10 * * *
**snip**

This replicates the tracert output I generated from Charter. once the route leaves charter the 1st hop to Level 3 times out, then I see some level 3 routers and then I get another timeout and see Ormuco, and then on to SE's servers. Basically the interfaces into and out of Level 3 show as problems because Level 3 has an outage preventing it from routing traffic.

Quite why they have a major single point of failure and no fallback position is beyond me.

[AureliusDraconium]

After not being able to connect for nearly 20 hours with constant 2002 errors, I signed up for the WTFast free trial. I was able to select my character and attempt to login but now got hit with a 90006 error