Aether Data Center Not allowing Me to Connect

[worldofneil]

1. That's just ridiculous, I was able to log on 10:30pm last night no problem; later on couldn't. Never ever had a problem with error codes logging in.
2. It's not at the point of reimbursement yet, but highly unprofessional to blame it on our ISP's; if that's the case, we do what to fix this purported issue?
3. I don't know much about how I get routed to whatever, but what this tells me is that it is their servers, not the ISP. I usually find companies blame other companies for errors to cover for them while they get the issue fixed.

1. Sorry not sure what you were trying to suggest other than there wasn't a problem earlier and that there is now.
2. The only fix is complain to your ISP to route your traffic differently (which they probably won't do), wait until Level 3 fix their problems (unknown amount of time, could take days) or use VPN software that will route your traffic differently around the problem without your ISP having to do it.
3. Square Enix have no control over anything except their own servers. How you get to their servers is not up to them. They are at a specific "address" on the Internet. Your ISP is choosing the roads to take to get to that address and in this case they're choosing roads with major blockages.

I call bs on it being an ISP issue I just logged in to two different games (Neverwinter on PS4 and Diablo 3 {both PS4 and PC}) No problems.

Completely different games... and their servers are very likely located in a completely different physical location. Therefore the Internet routes to get to those servers are different.

It has to be on SE's end and they aren't doing anything to resolve the issue or if they are they aren't saying jack to the customers (which is no good considering keeping your customers happy is Customer Service 101).

They don't own your ISP or Level 3 and have no influence over them. There is nothing they can do except post that they know there is a problem and any updates they also get.

In fact if the issue goes on for more that 24 hrs there should be some sort of compensation to those that SE basically stole money from.

SE only provide the service (which they have done, the servers are up and those of us on ISPs not using Level3 can connect just fine). They're not responsible for you having an Internet connection that works properly and is capable of getting you to their servers.

Either way SE has a major Customer Relations Problem as of now.

Yes because people don't understand the problem and blame the wrong company.

If it's my ISP how am I able to repeatedly, and successfully, connect to a completely different data center?

Because Ragnarok is located in Germany, Europe. Hyperion is located in Montreal, Canada, a completely different continent. Your journey/route to these servers are very different!

[DarkDepravity]

1. Sorry not sure what you were trying to suggest other than there wasn't a problem earlier and that there is now.
2. The only fix is complain to your ISP to route your traffic differently (which they probably won't do), wait until Level 3 fix their problems (unknown amount of time, could take days) or use VPN software that will route your traffic differently around the problem without your ISP having to do it.
3. Square Enix have no control over anything except their own servers. How you get to their servers is not up to them. They are at a specific "address" on the Internet. Your ISP is choosing the roads to take to get to that address and in this case they're choosing roads with major blockages.



Completely different games... and their servers are very likely located in a completely different physical location. Therefore the Internet routes to get to those servers are different.



They don't own your ISP or Level 3 and have no influence over them. There is nothing they can do except post that they know there is a problem and any updates they also get.



SE only provide the service (which they have done, the servers are up and those of us on ISPs not using Level3 can connect just fine). They're not responsible for you having an Internet connection that works properly and is capable of getting you to their servers.



Yes because people don't understand the problem and blame the wrong company.



Because Ragnarok is located in Germany, Europe. Hyperion is located in Montreal, Canada, a completely different continent. Your journey/route to these servers are very different!

It's time to give up explaining to people, I tried. Some of these posters are the reasons why someone like Trump in theory can become president of the US.

[worldofneil]

It's time to give up explaining to people, I tried. Some of these posters are the reasons why someone like Trump in theory can become president of the US.

Yeh... thanks. I feel like should try each time this happens, but no matter what analogies/explanations I use, people never seem to believe it or don't want to believe it or maybe they want SE to be at fault as it'd easier than putting pressure on their ISP to fix it/route around...