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  1. 10-17-2016 12:27 AM #1
    Spune
    Player
    Spune's Avatar
    Join Date
    Oct 2014
    Location
    Exodus
    Posts
    7
    Character
    Azula Skye
    World
    Exodus
    Main Class
    Gunbreaker Lv 80
    Quote Originally Posted by DamianFatale View Post
    The stream I purchased doesn't even work. At this point it's just an overpriced minion.
    Thats where I am as well, I spent $45 (CDN) on a stream that never worked at all. Their system tells me that I do not have a ticket, on friday night their support told me they are looking into it. I have not heard back yet which is awesome since, fanfest is over.

    They did say that I will get to watch the archive version (assuming they get it working at some point) but really what's the point when I had to read everything on reddit anyway. The concerts will be fun the watch but really I missed the meat of the stream.
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  2. 10-21-2016 06:41 AM #2
    Spune
    Player
    Spune's Avatar
    Join Date
    Oct 2014
    Location
    Exodus
    Posts
    7
    Character
    Azula Skye
    World
    Exodus
    Main Class
    Gunbreaker Lv 80
    Quote Originally Posted by Spune View Post
    Thats where I am as well, I spent $45 (CDN) on a stream that never worked at all. Their system tells me that I do not have a ticket, on friday night their support told me they are looking into it. I have not heard back yet which is awesome since, fanfest is over.

    They did say that I will get to watch the archive version (assuming they get it working at some point) but really what's the point when I had to read everything on reddit anyway. The concerts will be fun the watch but really I missed the meat of the stream.
    I thought I would update my post here in case in can help anyone in the future. I received access to the archive on Wed, 5 days after the start of FF and 3 days after everything was over. When I attempted to request a refund I could find none of the "request refund" links anywhere in my account (yes I followed instructions on their site) so I thought I would wait for their support to come through.Well by the time they did get me access it was after their time to request a refund (which is 2 days after the event ends). So at this point I got screwed by their poor website and slow support system.

    Needless to say I am VERY unhappy and I would recommend that SE not use Cleeng in the future and that no one buy the live stream due to Cleeng being involved.

    On the plus side I received my items and emails from SE exactly as promised so I got a $45 minion and glamour. Wooo I guess
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