On a scale of 1 to 5-- Do you feel SE listens to their western players? State why.

[Kaurie]

I think you're missing the point. I never said that they should ignore every post ever.
I said the community is part of the problem in why we don't get more dev feedback.


Because you can't respond to twenty threads about why "incoherent argument about why PoTD is bad".
However they listened anyway and tweaked it so the boss gives you upgrades. Same with Moonfire event incoming fix.

I'm not saying they ARE ignoring the threads, I'm saying WE WOULD GET MORE FEEDBACK if we posted better.
I have read quite a bit of "I'm not happy with the game because sux k thx bai". I don't have time to read every post, and the Devs don't either.
It's about allocation of resources, how much time do you spend allocating to 1/8th-1/4 of your player base when half the complaining posts are from the same 20 unhappy people who are disappointed all the time about everything?

I just am stating, as an observer who happens to do this for a living, if we get attention it's because we're lucky and SE is doing a good job filtering through all the crap.

I don't disagree with you that there's good information, I disagree that ALL information is good information.

Huh? No you said that they are garbage posts, and they are not garbage posts. I provided reasoning explaining why they are valuable.

[FunkyBunch]

Huh? No you said that they are garbage posts, and they are not garbage posts. I provided reasoning explaining why they are valuable.

I never said they were ALL garbage. I said there was TOO MUCH garbage.
Most of them are not valuable. You can pretend that every grumpy person has information that is useful to you, but that doesn't make it true.

For example:
14 out of 20 threads on the front page of the Dungeons Page are all PoTD complaints. And there were really only 3 unique ones which should have really been contained to one thread. 11 of those threads I would consider garbage as it's just repeated noise already discussed elsewhere.

[Kaurie]

I never said they were ALL garbage. I said there was TOO MUCH garbage. Most of them are not valuable. You can pretend that every grumpy person has information that is useful to you, but that doesn't make it true.

For example:
14 out of 20 threads on the front page of the Dungeons Page are all PoTD complaints. And there were really only 3 unique ones which should have really been contained to one thread. 11 of those threads I would consider garbage as it's just repeated noise already discussed elsewhere.

Firstly, you provided examples and said they were garbage. This implies posts similar to your examples are garbage. I countered that point and provided reasoning why it is useful.

Second, your example here shows how you're again throwing out valuable data. If 14/20 of the threads on the front page are complaints about PoTD, then clearly there is something wrong with PoTD. You go on to say how there is repeated noise, but repeated complaints mean that the complaint is felt by more than just a single person - again valuable information. While it may not be useful to you to read the same complaint over and over, it is important for a dev.

[FunkyBunch]

Firstly, you provided examples and said they were garbage. This implies posts similar to your examples are garbage. I countered that point and provided reasoning why it is useful.

Second, your example here shows how you're again throwing out valuable data. If 14/20 of the threads on the front page are complaints about PoTD, then clearly there is something wrong with PoTD. You go on to say how there is repeated noise, but repeated complaints mean that the complaint is felt by more than just a single person - again valuable information. While it may not be useful to you to read the same complaint over and over, it is important for a dev.

Sigh, I'm talking about how to most effectively communicate. Rewriting the same argument, less coherently and spamming the front page of the forum with the same complaint (especially when 12 of the OPs had already commented in the other threads) when you can accomplish the exact same thing AND cut down on dev reviewing time so they have more time to actually respond is "garbage".

If I made 100 threads about how I want contact lenses to be available doesn't make my idea more likely to be listened to, all I've done is create an unconscious bias against my idea. Thread count is nearly useless information.
Thread count with different originating poster information is no more valuable than response count in a single thread with different response authors.
However, by spreading out the topics unnecessarily you limit the ability of the playerbase to respond, read, "like", and focus feedback on posts which dilutes the data and makes the correlation of data more difficult. It also increases the chance that a good post will be missed by both the community and the developers. Which is why I called them "garbage".
Basically you're robbing yourself of the opportunity to give the DEVS the most appropriate and accurate feedback.

[Kaurie]

Sigh, I'm talking about how to most effectively communicate. Rewriting the same argument, less coherently and spamming the front page of the forum with the same complaint (especially when 12 of the OPs had already commented in the other threads) when you can accomplish the exact same thing AND cut down on dev reviewing time so they have more time to actually respond is "garbage".

If I made 100 threads about how I want contact lenses to be available doesn't make my idea more likely to be listened to, all I've done is create an unconscious bias against my idea. Thread count is nearly useless information.
Thread count with different originating poster information is no more valuable than response count in a single thread with different response authors.
However, by spreading out the topics unnecessarily you limit the ability of the playerbase to respond, read, "like", and focus feedback on posts which dilutes the data and makes the correlation of data more difficult. It also increases the chance that a good post will be missed by both the community and the developers. Which is why I called them "garbage".
Basically you're robbing yourself of the opportunity to give the DEVS the most appropriate and accurate feedback.

I think I mentioned it previously, but maybe I didn't, I agree that most posts on these forums are not written effectively. That said, it's not our job to write effectively, it is squares job to determine what we want and to give it to us. We can try to be clearer, but realistically, that isn't going to happen. The posts are not garbage, for the reason that the there is important information for the devs, and that they should be reading it all. If they cannot read it all, they need more manpower.

It would be a worthwhile investment, as increasing sales is not as important as customer retention at this point. Square seems to not be concerned with customer retention outside of Japan, and that is the point of this thread. The information is there for them, they just need to actually go through it.

I disagree with your assessment that spreading out topics limits the ability of the playerbase to respond. I think that having multiple threads can actually help narrow down what is exactly wrong. For example one thread may say AB is wrong with the game! Another thread says BC is wrong with the game! In both threads people are arguing back and stating how AC is great. In reality, B is the issue, but neither thread were able to get down that detail on its own. You're saying the issue is there is a LOT of data. As you get more data, outliers become less of an issue and correlation becomes easier to obtain. The issue is not that there is a lot of data, the issue is that the developers are ignoring most of it.

So in essence, yes, I agree that people could write more effectively, but I disagree that what they are writing can be classified as garbage.

As a final note, I think a large issue is that these forums do not provide polling options. It would cut down on the required writing immensely if there was an ability to add them.