What's annoying is everyone who says "the story just isn't for you," they then don't give very good arguments about why they think the story is alright.
Now I think OP makes some very good points about why the story seems all over the place, it's random and is completely at the behest of the gameplay. "Well we need them to fight a cool boss, throw in a primal/garlean/this other thing!" They kill off promising characters before you get a chance to really know them, and leave the dull characters from 1.0.
That said, for myself and many people still playing the game, we've been playing patch by patch (or a couple patches at a time) for 3 years. If you just started 3 months ago, and bum-rushed your way through it, it's like the guy that marathons some critically acclaimed TV show in a weekend then after that says "it was okay." You need down time to digest it. However, as I mentioned before, FFXIV's story isn't a critically acclaimed TV show, it's an ongoing anime storyline with arcs and such. I've been able to get invested because... I've been slowly following it over the years, but it could be SO much better.
As for the healers in dungeons thing... there are people that actually tryhard in roulettes? Last I checked the average thing people did was watch TV or something while doing roulettes because there's no way to make the thing you've run dozens of times not be dull.
There is really a gap between the casual level in this game (play a little bit each week for your tome handout), and there's the hard as balls raid which only works for the tiny group of people who are able to commit 1-3 nights a week or more to it (I have a varying schedule so there's no way I could raid in this game, even though I did do tough events in FFXI). Hopefully Deep Dungeon will fill that midcore gap, but we're pinning our hopes on that one event, and Diadem possibly getting revamped. Weeping City is fun, not facerolly, but it drops gear that doesn't really matter and once you get your drop for the week there's no reason to do it again.
Disagree there about the anima, you wouldn't have lasted long in the FFXI days, those things took years to make and felt really rewarding once you completed them. These do as well, but less so because they're never going to be best and next patch they'll nerf the path to getting them and there'll be another step. For people like myself who can't raid the anima is really the closest thing we have to some kind of "glory gear," something that is an actual upgrade, that you can also show off.
It's hard to make challenging content that you repeat because after a certain point, even the hardest content you'll have on farm and then that's that. You'll see the community do so with Weeping City, you'll see a lot of people do so with EX Primals, and the raiders with Alex Savage. All fights are "if they do this do this" so they're a puzzle; once you learn it you're mostly good.
In a nutshell though, stockholm syndrome is real, if you've been invested in this game for years it's easy to start feeling comfortable and good with the story and not be critical of it, and the same with the content we do, aka "the same s*** every patch."


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