Quote Originally Posted by Celef View Post
The thing is, he can't see that man :/ , even if he did the previous needed quests (Castrum and Prae and the end of 2.0)
Did they complete the quest "A Performance For the Ages"? Did they speak with Rammbroes (the mauve-ish colored Roegadyn)? There are actually quite a few quest requirements to be able to unlock Crystal Tower.