I think this is due to the PS3 limitations. I have a Au Ra as alt character, and I like one specifica face, but I like a diffrent horn from other face. So, it is very frstratin had to get horns I don't like to ge the face I like. Same for most of the races, like the tiger marks on Miqo'te. Maybe when the PS3 support drops they will add more customization options to our characters.