Extreme lag with FFXIV Excalibur(NA)

[Raist]

Completely agree, but I've found as a "lowly residential customer" it's incredibly difficult to try and make any progress with that level of tech support, however if the DC or the fiber provider complains in reverse, they can usually get stuff done. I recall a similar problem with Rift a few years back, and Trion had their fiber provider yell at Comcast and replaced a malfunctioning router.

Although, I also point out that things are functioning "to spec" for other sites to eliminate my local routing hardware or modem/ISP-to-the-home service from the list of culprits.

And that is the point. The localized network is all they are looking at. The problems have routinely been upstream from the localized gateways. Typically at the exchanges or further into the routes.

You can usually get a more direct path to the higher tiers through online channels. Formal ticket systems, support email addresses, social media contacts---tend to get a lot further simply because you typically aren't dealing with the "scripted" process of the helpdesk. Might still windup going through the motions of the tech verifying signal on site and such, as they have to cover their assets on that front before escalation--but it can and has been done by many over the years.