Results 1 to 6 of 6

Hybrid View

  1. #1
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Most likely a routing issue for your ISP to investigate. May be able to remedy it with a VPN. Can try one with their free trial option, and if it improves it is a strong indication your ISP's routing policies need tweaking. You'll need to be in touch with their tier3 support though (sometimes referred to as engineering). It isn't something the tier 1 helpdesk people at the 800 number can address. Nor the guys that come check your lines (unless their actually is a localized signaling issue).

    People usually fair better using the online support options over phone support for these things, as it allows you a better way to send them tracert logs and such.
    (1)

  2. #2
    Player
    Alexia89's Avatar
    Join Date
    Aug 2013
    Posts
    306
    Character
    Clara Necris
    World
    Tonberry
    Main Class
    Astrologian Lv 70
    Everyone (including SqEnix) seems to attempt to pin ANY connection problems on ISP. I'm having the exact same issue, severe latency that has begun just in the past few weeks. I also play on Tonberry.

    Can't pin it on my ISP when my housemate/FC mate is on the same ISP and states he isn't having the issue. It is literally every time I log in to play too- I get severe rubber banding, with fairly regular disconnects on top of that.

    Meanwhile I can log in to WoW servers on the other side of the world and have absolutely zero issues.

    It's extremely disappointing as it's near impossible to play at the moment- even menial tasks such as daily experts are a frustrating experience due to the connection problems.

    Quote Originally Posted by Raist View Post
    May be able to remedy it with a VPN.
    OP says he plays on PS4, is VPN even a possibility for him? Additionally, he said it's only been in the past few weeks- same as mine. So unless his ISP has suddenly changed their routing policies, I highly doubt they are to blame.
    (1)
    Last edited by Alexia89; 11-27-2015 at 09:12 AM.