Quote Originally Posted by ohmRICE View Post
There could be another possibility that he simply had his login information written down somewhere and the person gained access that way. While not a hack it's still unauthorized access of an account.
We can speculate endlessly, but we only have one side of the story.

I have a friend that was permanently banned from the game because he forgot to change his credit card info when his card expired, and after months of writing letters and calling to try and escalate the problem for months, they still refused to reinstate it. After that happened, nothing really surprises me anymore. That's why I said it was unprofessional if the OP's account of events is accurate. But IF he was account sharing, he's lucky they tried to restore his character at all when others have been denied even after RMT phishing/hacking. I never said that what happened was handled correctly.