SE, the time has come to ignore everything your players say.

[MisterLucie]

Do note that Blizzard ignored an extremely large portion of player feedback and criticism over the course of Warlords of Draenor and lost millions of subs due to it.

Bad things happen to your product when you don't keep your consumer in mind.

[Roegadyn_Bear]

Do note that Blizzard ignored an extremely large portion of player feedback and criticism over the course of Warlords of Draenor and lost millions of subs due to it.

Bad things happen to your product when you don't keep your consumer in mind.

That was a mixture of many things, honestly.

Developer hubris, digging their heels in, and even stringing along some of their players added on top of the two things you've mentioned.

Problem is, they still made more money overall even with the biggest lost of players they've ever seen in a short period of time in their history.

Ultimately, though, you are correct.