How to Repair your LAG!

[Bojangle]

I just got off the phone with Verizon after about 3 hours of waiting and arguing, and all they had to tell me is that they know for a fact that it is not them and that it is the server I am trying to contact. I can ping the NA server and I get packet loss, but when I ping the other servers for FFXIV I get a good return. We did a trace route on the NA server and on line 4 of the route I got * * * and says that it timed out. Line 4 is right after the Verizon servers or whatever it goes through and all they had to say about the time out was "That is normal to see it's not a problem with Verizon".

Is it really normal for a random timed out response only 2-3 places after leaving my home? Or is Verizon just blowing it off?

Edit: I'm also running WinMTR and the next spot on the route after a Verizon station is getting 100% packet loss, and all the following after all are fine. It also only seems to be during the day oddly, all day until 9 PM PST and it all goes away for the most part. I still get 100% packet loss at the one point, but all of the in game lag is gone. I have no idea what is happening.

I tryed WTFast, and Pingzapper but it makes my game crash. Maybe I am setting that up wrong as well :/

[Laraul]

Is it really normal for a random timed out response only 2-3 places after leaving my home?

Yes... those "places" maybe setup to ignore some or all ping and other ICMP requests. This is done to lower the likely hood of those particular parts of the network don't fail do to denial of service (DoS) attacks. This may be done by overwhelming the devices with bogus ICMP requests, which disrupt the internet for you and everyone else. So they may simply ignore these altogether.

I tryed WTFast, and Pingzapper but it makes my game crash. Maybe I am setting that up wrong as well :/

I would not recommend using tools like these... it's not necessary and your just complicating the situation further.

I would recommend calling Verizon, and asking them to come down and replace the router and/or modem they gave you with a newer or replacement models. And maybe take a peak at your home network. There's a good chance that this would solve the problem.