How to Repair your LAG!

[Bojangle]

I just got off the phone with Verizon after about 3 hours of waiting and arguing, and all they had to tell me is that they know for a fact that it is not them and that it is the server I am trying to contact. I can ping the NA server and I get packet loss, but when I ping the other servers for FFXIV I get a good return. We did a trace route on the NA server and on line 4 of the route I got * * * and says that it timed out. Line 4 is right after the Verizon servers or whatever it goes through and all they had to say about the time out was "That is normal to see it's not a problem with Verizon".

Is it really normal for a random timed out response only 2-3 places after leaving my home? Or is Verizon just blowing it off?

Edit: I'm also running WinMTR and the next spot on the route after a Verizon station is getting 100% packet loss, and all the following after all are fine. It also only seems to be during the day oddly, all day until 9 PM PST and it all goes away for the most part. I still get 100% packet loss at the one point, but all of the in game lag is gone. I have no idea what is happening.

I tryed WTFast, and Pingzapper but it makes my game crash. Maybe I am setting that up wrong as well :/