Don't even bother contacting support if you have a crash issue.

[Raist]

the 0xc0000005 errors are some of the worst to diagnose. Without seeing the additional parameters given with the blue screen or (hopefully) saved with the event log, it is hard to narrow down where the culprit may be. It is basically reporting an access violation error--often bound to a problem with a driver. Something has locked a memory address and then something else tried to use the same space (or it was otherwise unresponsive--so it could actually be a physical problem).

It could be a driver for any device on your system--even something not bound to hardware like antivirus or a firewall. Could even be malware for that matter. Could be a corrupted swap file or bad sector within the swap file. Could be a bad cell in the memory. It could even be tied into a bad Windows Update (it has happened before).

Basically--something tried to access a memory location that was in use, locked, or otherwise could not access it. Anyone trying to help you track it down is going to need more information on your system--may be better to find someone locally that is computer savvy if you can. There is a LOOOOONG laundry list to go through. It may require you to strip every nonessential hardware/device from running while you try to play the game to try to narrow it down...and even then you may still come up empty-handed.