The problem lies with XIV not having PTR servers (Player Tested Realms) so they always release expansions/patches without any thorough testing... then we suffer in the end from 4-hour long maintenances 2 to 3 times a week :\ It's unacceptable. I have no problem with emergency maintenance like the one today, but having the servers go down 2-3 times a week is just poor service, especially for Oceanic players who get hit right through prime time every single time.

Hot Fixes shouldn't take 4 hours, at most a server restart is enough.. 15 minute downtime, even an hour... but 4? It's pretty bad when you see a major patch come out and you automatically say "welp, time for maintenance 3 times a week"