Heavensward CE Physical Early Access code is going to expires on June 27th.

[synguy]

I'll throw my name into the bucket as well. Currently held up in customs at Mississauga since June 24th. No changes as of yet.

[radic202]

Same Boat and I am in Eastern Ontario and still nothing from Canada Post. What I did to keep having access beyond this evening at 11:59 is purchase the expansion for the PC. I already own both a PS4 and a Win PC version, so unfortunately for me and fortunately for Square Enix I had to purchase the expansion for the PC so I could keep playing my Level +50 Toons. Now I understand that not everyone has both versions like I do but there was no way in heck that I was going to purchase another PS4 version and loose out on the CE stuff. I did contact SE and got the same reply about it being beyond their control once it hit customs but never ever did they acknowledge the fact that I would be booted out of the game even though I pay monthly plus I already paid for a physical copy of the game. For now I can play the game due to my extra purchase but I can assure you that I will not let Square Enix get away without at least being sympathetic to their Community.

[MiniTofu]

bump 10char

[BigTough]

SE Help us out here please! I'm probably going to be replaced in my learning groups/statics because of this. Extend the early access period! Simple!

[MiniTofu]

Posted here: https://www.reddit.com/r/ffxiv/comme...g_problem_for/

Please upvote for attentions.

[Vadis]

I'm still kind of wondering if maybe SE did a recall on CEs due to problems...

there seems to be quite a few issues being mentioned on Reddit ranging from broken statues, scratches books or even totally missing items like the game in question...

would be nice to know if SE has any comment about this, if this is limited to customs or involves something more drastic like a recall...

This whole lost in transit limbo thing with no comment from SE but lots of finger pointing if you try asking postal services or others isn't quite helping...

[BigTough]

They just sent out an email to everyone who didn't get their copy, check your emails!

[Kalanar]

I didn't get anything also in Montreal, canada.

[polyphonica]

They just sent out an email to everyone who didn't get their copy, check your emails!

Yeah, quote from the email:

Greetings,

We have received a small number of reports of users in Canada who have yet to receive their FINAL FANTASY XIV: Heavensward physical Collector's Edition in the mail. As we do not see your order with a "Delivered" status, we feel that this may apply to you. If you have not yet received your package, please contact the North America SQUARE ENIX Support Center and our agents will be able to assist you.

Here is how to contact us:
1) Visit this article: http://support.na.square-enix.com/fa...73317&ret=main
2) Click on Additional Assistance
3) Enter "Canadian Order not received" in the Contact Details Section
4) Click the Next button twice to log into your SQUARE ENIX Account
5) Select Email or Chat Support
6) Enter your contact information and make sure to provide your SQUARE ENIX Online Store Order number which can be found in your order confirmation e-mail or by logging into your SQUARE ENIX Online Store account (https://store.na.square-enix.com/login)
7) Enter your order number in the "Detailed Condition" section and click next.
8) Review the information entered is correct and click submit.

We will be open extended hours tonight until 9:00 p.m. (PDT) and will be open this weekend starting at 8:00 a.m. (PDT) to assist with this issue.

Thank you for your continued support of FINAL FANTASY XIV and we look forward to assisting you!
- SQUARE ENIX Support Center

[Eej]

I like how they extended support hours tonight but sent the email out an hour and a half after the extended hours are over. Here's hoping to some good news tomorrow morning though.