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  1. #101
    Player
    Pinw's Avatar
    Join Date
    Jun 2015
    Posts
    9
    Character
    P'inwa Pia
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 46
    Quote Originally Posted by Caerai View Post
    Just as a thought, do you think it's possible to install parallels and use the windows client by somehow getting around the Mac wrapper :-(? This may be a good temporary fix and one I might look at doing until they sort out the Mac client issues...
    This is how I've been playing since I started with ARR and it works great. Beautiful FPS, crisp and smooth on my iMac. If I'd known what a disaster the ACTUAL Mac release would be, I'd just have bought the PC license for the expansion and continued to play that way.

    incidentally, I received a response from SE thanking me for bringing the issue to their attention but completely ignored my request for a refund or license transfer to PC.
    (1)

  2. #102
    Player
    Caerai's Avatar
    Join Date
    Aug 2013
    Posts
    84
    Character
    Cait Sith
    World
    Ravana
    Main Class
    Ninja Lv 100
    Please let us know what chat support says!
    (0)

  3. #103
    Player
    Nehmi's Avatar
    Join Date
    Oct 2013
    Posts
    7
    Character
    Nehmi Shirah
    World
    Behemoth
    Main Class
    Weaver Lv 50
    I got this reply from SE Customer Support today. Not much of an answer yet, but I got into Tier 3! Whoo! Those must be badass!

    "Thank you for contacting the Square Enix Support Centre.

    We are sorry to hear that you are experiencing issues with Final Fantasy XIV.

    We have decided to escalated your issue to our Tier 3 Support Team for further investigation. Thank you for your feedback, and for providing your order information. We will contact you again as soon as we are able to offer you an update on your issue.

    If you have any further queries, please do not hesitate to contact us again. We apologise for any inconvenience.

    Kind regards,
    The Square Enix Support Centre team"
    (0)

  4. #104
    Player
    Nemna's Avatar
    Join Date
    Jun 2015
    Posts
    38
    Character
    Mackey Youser
    World
    Malboro
    Main Class
    Gladiator Lv 2
    Did you ask for a refund, or were you just raising the issues you've experienced?
    (0)

  5. #105
    Player
    Pinw's Avatar
    Join Date
    Jun 2015
    Posts
    9
    Character
    P'inwa Pia
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 46
    Quote Originally Posted by Nemna View Post
    Did you ask for a refund, or were you just raising the issues you've experienced?
    Personally, I did both and all I got back was... "We appreciate you bringing this to our attention. Thank you for taking the time to contact us today and we look forward to your opinions of our upcoming titles."

    I'm glad others seem to be finding resolutions with support but this felt like a total brush-off.
    (0)

  6. #106
    Player
    KrelianJudah's Avatar
    Join Date
    Jun 2015
    Posts
    10
    Character
    Judah Elmdore
    World
    Hyperion
    Main Class
    Summoner Lv 50
    I asked for support, as it should be done if we go trough protocols and all i got was some kind of joke answer, why joke? because they don't even adress my problem, it seems like an "automatic response to technical problems", it goes like this:

    "We understand you may be having some difficulties and we are glad you reached out to us for assistance. We have reviewed the details you have provided and we have determined that you will need to seek technical assistance from our Support Center team to resolve the matter."

    After that they tell me to go to the support website (again) and open a ticket or seek for answers in the forum, wich "they always respond to".

    This is sick..
    (0)

  7. #107
    Player
    Nemna's Avatar
    Join Date
    Jun 2015
    Posts
    38
    Character
    Mackey Youser
    World
    Malboro
    Main Class
    Gladiator Lv 2
    Sat through the chat support queue... another two hours, got to #1 and then got this:

    Status: Canceled
    There are no agents available to chat with you right now. Please try again later.

    I can only assume their platform doesn't support Safari or it's as broken as their Mac client. This is such rubbish...
    (0)

  8. #108
    Player
    Nehmi's Avatar
    Join Date
    Oct 2013
    Posts
    7
    Character
    Nehmi Shirah
    World
    Behemoth
    Main Class
    Weaver Lv 50
    Quote Originally Posted by Nemna View Post
    Did you ask for a refund, or were you just raising the issues you've experienced?
    Yeah both; I explained them my issues mentioned in an earlier post, the horrible performance and that I feel tricked by having to pay twice for files I already own (included a link to this horrible screenshot ).


    I asked for a refund, but also expressed my continued support, on a different platform, and the hopes of a future native release for OS X.
    (0)
    Last edited by Nehmi; 06-25-2015 at 08:48 AM.

  9. 06-25-2015 08:37 AM

  10. #109
    Player
    JDHiro's Avatar
    Join Date
    Aug 2013
    Posts
    12
    Character
    A'cier Bleu
    World
    Excalibur
    Main Class
    Gladiator Lv 50
    I'm in the same boat as everyone else here. I held out for the Mac client, payed my $60, and it's basically unplayable on the highest spec MacBook you can buy right now. (2015 15" Retina MacBook w/ Radeon M370X).

    Even running at 720P is painful. It's almost the same performance I can get playing ARR under Parallels...

    I played Guild Wars 2 on a MacBook w/ 650M graphics, and even that was worlds better than this.

    I don't even know what to say. I'm hugely disappointed. I can't play on my PS4 because of the epic mouse/keyboard lag, and I can't play on my Mac because the performance is totally screwed up.
    (0)

  11. #110
    Player
    Nehmi's Avatar
    Join Date
    Oct 2013
    Posts
    7
    Character
    Nehmi Shirah
    World
    Behemoth
    Main Class
    Weaver Lv 50
    Quote Originally Posted by JDHiro View Post
    I'm in the same boat as everyone else here. I held out for the Mac client, payed my $60, and it's basically unplayable on the highest spec MacBook you can buy right now. (2015 15" Retina MacBook w/ Radeon M370X).

    Even running at 720P is painful. It's almost the same performance I can get playing ARR under Parallels...

    I played Guild Wars 2 on a MacBook w/ 650M graphics, and even that was worlds better than this.

    I don't even know what to say. I'm hugely disappointed. I can't play on my PS4 because of the epic mouse/keyboard lag, and I can't play on my Mac because the performance is totally screwed up.
    I have good experiences with playing it in Windows 8.1 in Bootcamp. On your machine that should perform very well. Maybe that's a temporary solution if you have a PC version? Personally I hoped to finally wipe Windows from my Mac, but alas. Guess I'll keep it for a while longer, combined with some play sessions on PS4. Trying to get used to the controller.
    (0)

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