The Mac OS X Client's absymal performance is a joke.

[AosiClericsguard]

I got my refund this morning, I reminded them I was a customer of XI and 14 for over 10 years and provided my Mac CD key if they wanted to invalidate it. Good luck everybody else!

[Delily]

Quoting myself here, like I said 1-2 months ago when they said Transgaming. I knew these issue would come and I've been telling people this is a wrapper not a native. They all either ignored me or deny my assumptions.

Here we go here, where we are. c: good luck spending $60 on wrapper for OS X.

Was speaking from 15+ yrs of pc (win/mac) gaming experiences.

Transgaming also did the wrapper for the Guild Wars 2 client for OSX, and it works flawlessly on my machine.

[Nemna]

I got my refund this morning, I reminded them I was a customer of XI and 14 for over 10 years and provided my Mac CD key if they wanted to invalidate it. Good luck everybody else!

How did you contact support? I tried to go the chat route, but after 2 hours in queue, when it finally popped, I got a message that there was no agent available to chat with me. I've got an email ticket submitted now.

[AosiClericsguard]

I used the email support, https://store.na.square-enix.com/docs/email_support

[AosiClericsguard]

Their response was pretty funny

Square Enix Support (Square Enix Online Store Support)
Jun 24, 11:30

Dear -,

Thank you for contacting the Square Enix Online Store Support.

By the power the Moogle King has bestowed on me, I've gone ahead and cancelled this order. You should be receiving another separate (less awesome) mail, informing you about this.

If you have any questions, please don't hesitate contacting me.

Best,
Henry

The Square Enix Online Store Team

[KrelianJudah]

What a great answer haha, its pretty cool really, about it, if you ask for a refund, they invalidate your mac account? its just that i want to ask for a refund in order to buy the windows version (bootcamp as i have been doing), if i do so there is a chance that they will fix the mac client, and i will have to buy it all again (i really prefer native versus bootcamp as we all do).

[AosiClericsguard]

What a great answer haha, its pretty cool really, about it, if you ask for a refund, they invalidate your mac account? its just that i want to ask for a refund in order to buy the windows version (bootcamp as i have been doing), if i do so there is a chance that they will fix the mac client, and i will have to buy it all again (i really prefer native versus bootcamp as we all do).

I'm not sure if they do or not, I just included it as a sign that I wouldnt need it any longer (and hopefully expedite the refund process/avoid any disputes on their end). I figure you cant return opened software to a retailer store, so there may be an issue returning a digital download too.

You probably don't have to, but I did just to be sure.

[Blayde]

for those of you reporting mac issues, does turning off the graphics switching (i think in the power saving settings in OS X) help?

[Nemna]

for those of you reporting mac issues, does turning off the graphics switching (i think in the power saving settings in OS X) help?

I doubt it. I have an app that lets me know when I switch between graphics cards, and it says I'm switching to the nvidia when the client starts up.

[Delily]

At this point, I personally would like to hear something from SE regarding the client. I can't imagine anyone involved in the game think the performance of the client is acceptable. I have to wonder, however, what the agreement with Transgaming is.