Didn't recieve my items

[Bayohne]

I preorder the expac. Got my early access entered and this morning I got my email with the collector's edition code. The code doesn't work lol. Just says code is invalid everytime I try to enter it. Good times. Waiting for live support, but says im in queue 2+ hours lol.

Not a lot of info to go off of here, but are you entering it in capital letters on Mog Station?
We posted a guide to help users redeem their codes >> here <<

Also on the PS4 side of things, it will simply tell you "Thank you for using PSN." once redeemed. You can confirm your entitlement via:
PlayStation®4
Visit the “Settings” menu of the PS4, then select “PlayStation™Network/Account Management,” then “Account Information.” Scroll down and select “Services List,” and find “FANTASY XIV: A Realm Reborn.” Selecting it will show Heavensward entitlements (such as "CE Playing Entitlement.") and the next time you launch XIV you will tie that to your service account.

[h0tNstilettos]

There is a little button in the top right corner of the mail window that says something like "receive special items." I had to press this after I cleared some messages and then I got my griffin and other CE items

Thank you. That was the solution, though I did not have to clear any messages as I already had plenty of space.

[NowiKat]

Just for the feedback today i upgraded to CE Edition and i received all my items instantly.

[decoy_effect]

I am getting the below image in my MogStation:



Says my account type is Standard, but I have a "O" under Collector's Edition (as I bought and redeemed the Digital Collector's Edition Code I received this morning). At work at the moment, so will try to delete the Archived Moogle Mails when I get home, but my concern is that it still says Standard as my account type. Have only recieved the Preorder Items, no Fantasia or Mount yet

[mrmelgibson]

Not a lot of info to go off of here, but are you entering it in capital letters on Mog Station?
We posted a guide to help users redeem their codes >> here <<

Also on the PS4 side of things, it will simply tell you "Thank you for using PSN." once redeemed. You can confirm your entitlement via:
PlayStation®4
Visit the “Settings” menu of the PS4, then select “PlayStation™Network/Account Management,” then “Account Information.” Scroll down and select “Services List,” and find “FANTASY XIV: A Realm Reborn.” Selecting it will show Heavensward entitlements (such as "CE Playing Entitlement.") and the next time you launch XIV you will tie that to your service account.

Sorry, should of been more specific. I'm on PC. Pre-ordered the expac June 1st. Received my PC code this morning. My code is all in capital letters and yes I entered as such.

[KaiDennDalk]

I am getting the below image in my MogStation:



Says my account type is Standard, but I have a "O" under Collector's Edition (as I bought and redeemed the Digital Collector's Edition Code I received this morning). At work at the moment, so will try to delete the Archived Moogle Mails when I get home, but my concern is that it still says Standard as my account type. Have only recieved the Preorder Items, no Fantasia or Mount yet

Actually, that's your subscription type. Mine for example is Legacy. Nothing to do with game edition.

[Monsalvato]

Slightly off topic maybe, but I didn't receive the Silver Chocobo Feathers, despite being eligible for them (didn't log since december 2014)

[Altanas]

Sorry, should of been more specific. I'm on PC. Pre-ordered the expac June 1st. Received my PC code this morning. My code is all in capital letters and yes I entered as such.

When you select the account tab, make sure you click on the giant pink tab in the middle to redeem the expansion code. It leads to a different redemption screen compared to the Item Code smaller tabs.

[Solus_Sto]

Not sure if this has been answered elsewhere, but I ordered the physical CE on PS4 from Square and it just arrived today. I'm just a little curious as to where the in-game items code is. I was able to play in Early Access and got the pre-order items. Is it the 12-digit PSN code inside the game box? I was expecting a longer MogStation code

[Bayohne]

Not sure if this has been answered elsewhere, but I ordered the physical CE on PS4 from Square and it just arrived today. I'm just a little curious as to where the in-game items code is. I was able to play in Early Access and got the pre-order items. Is it the 12-digit PSN code inside the game box? I was expecting a longer MogStation code

It is the 12-digit PSN code inside the box. The instructions for redeeming are inside the manual as well.
Or here if you'd like to read them online!