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  1. 06-06-2015 09:56 AM #1
    ZeratoTyrael
    Player
    ZeratoTyrael's Avatar
    Join Date
    Oct 2013
    Location
    Ul'dah
    Posts
    87
    Character
    Ryshad Aries
    World
    Malboro
    Main Class
    Arcanist Lv 60
    As others have stated, contacting customer support will almost certainly get you the answers you seek. They have more in-depth information as to what is going on, rather than complaining about it on the forums to other people that don't have any idea of what is happening behind the scenes. Customer support has the info, other players don't....which one makes more sense to ask?
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  2. 06-06-2015 10:30 AM #2
    Alacran
    Player
    Alacran's Avatar
    Join Date
    Mar 2011
    Posts
    966
    Character
    Maeror Montealvo
    World
    Sargatanas
    Main Class
    Dark Knight Lv 100
    Quote Originally Posted by ZeratoTyrael View Post
    As others have stated, contacting customer support will almost certainly get you the answers you seek. They have more in-depth information as to what is going on, rather than complaining about it on the forums to other people that don't have any idea of what is happening behind the scenes. Customer support has the info, other players don't....which one makes more sense to ask?
    I completely agree with idea of contacting customer support, that does not exclude them from their responsibility to address the players as to why this issue has yet to be corrected.
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