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  1. #11
    Player
    Owatatsumi's Avatar
    Join Date
    Aug 2013
    Posts
    61
    Character
    Owatatsumi Kami
    World
    Tonberry
    Main Class
    Arcanist Lv 60

    Should Be Charged Few Days Before Shipping According to SE Email NOT June 1st!

    So I have a big problem with being charged on June 1st. First off according to the information SE gave out while pre-ordering Heavensward, it shouldn't be happening this early!


    "Thank you for your purchase from the Square Enix Online Store!

    Please find your pre-order details below.
    Please also note that we have not charged you yet. You will be notified by email before we debit your account, which will occur a few days before the delivery of your pre-order.

    Best regards,
    The Square Enix Online Store Team."


    June 1st is NOT a few days before my pre-order is being delivered! According to SE:


    "* Early access is scheduled to start on Friday, June 19, 2015. Please note that there is a possibility of maintenance taking place during the early access period."


    A few days is 3 to 4, so at the earliest people should be charged is the 15h of June. This charge is happening for some a whole 2 weeks earlier than it was told by SE to pre-order buyers it will take place. A lot of people get paid on a two week basis, and, if like me, they got this new email about the June 1st charges going out after they already allocated their pay check to pay bills, etc., this is a big issue.

    SE I'm holding you accountable to the information you provided us on pre-order.
    (0)
    Last edited by Owatatsumi; 06-02-2015 at 12:07 AM.