Formal Letter to SE about RMT situation.

[Magusrex]

Now, I am reality away from saying Square is right in their approach, but in all likelihood, they don't want to make any promises they might have to go back on. Not to mention any possible legal issues that might surround it for whatever reason. You know how reactive gamers can be.
If it is being addressed, we probably won't hear about it until it's already happening. I can't see it as cowardly as much as cautious.

Would cost them nothing except get them some goodwill if someone with some importance came to the forums to say, "We understand we have a problem, we are moving resources to fix the problem, we can't tell you what that is because it will hurt the process but we care about this issue and will keep trying new things until it is resolved, we appreciate your patience and thank you for your patronage"

Now if they have no intention of working on this because they are benefiting in some way from this, it would explain making no statement.