Issue causing headaches for AT&T users during peak hours

[aresgodofwar30]

I am also suffering from this oversight. SE, please kick ORMUCO to the curb and get a new ISP.
I tried calling ATT and asking to get a different route, but the support doesn't understand and they transfer me to their paid PC support. They do not understand latency and lost packets.

[Raist]

I am also suffering from this oversight. SE, please kick ORMUCO to the curb and get a new ISP.
I tried calling ATT and asking to get a different route, but the support doesn't understand and they transfer me to their paid PC support. They do not understand latency and lost packets.

Sounds like you were still dealing with Tier1 support. As stated earlier, you need escalation to a higher tier. More specifically, you need a Tier3 tech. AT&T has plenty of them. If they give you the run-around, push to talk to a supervisor.

Alternatively, you could try their online support paths. If you do twitter/Facebook you can get links to their accounts and such from the AT&T page at www.downdetector.com/companies.