Letter to Yoichi Wada, President of Square Enix Co., Ltd

[SilvertearRen]

To be honest, a part of me wishes Square Enix would bury FFXIV for good. The reason? Their choice of payment processor, ClickandBuy.

My situation with them is untenable, and I am not interested in retaining them as a payment option, nor am I interested in wasting an extra $5 on a monthly subscription through UltimatePay's game time cards.

At this point in time, I am about to be forced to have my bank cards cancelled and replaced due to ClickandBuy's utter failure to respond to my complaints. I have to take measures to protect my financial stability.

This is the one thing Square Enix has failed so far to understand regarding ClickandBuy, and soon, they will be forced to shutter FFXI and FFXIV because of it.

[Kailok]

To be honest, a part of me wishes Square Enix would bury FFXIV for good. The reason? Their choice of payment processor, ClickandBuy.

My situation with them is untenable, and I am not interested in retaining them as a payment option, nor am I interested in wasting an extra $5 on a monthly subscription through UltimatePay's game time cards.

At this point in time, I am about to be forced to have my bank cards cancelled and replaced due to ClickandBuy's utter failure to respond to my complaints. I have to take measures to protect my financial stability.

This is the one thing Square Enix has failed so far to understand regarding ClickandBuy, and soon, they will be forced to shutter FFXI and FFXIV because of it.

ClickandBuy should be an option instead. I also don't like it. It was infuriating that I had to give my debit card number to a third party company.

[Bobjohnson]

To be honest, a part of me wishes Square Enix would bury FFXIV for good. The reason? Their choice of payment processor, ClickandBuy.

My situation with them is untenable, and I am not interested in retaining them as a payment option, nor am I interested in wasting an extra $5 on a monthly subscription through UltimatePay's game time cards.

At this point in time, I am about to be forced to have my bank cards cancelled and replaced due to ClickandBuy's utter failure to respond to my complaints. I have to take measures to protect my financial stability.

This is the one thing Square Enix has failed so far to understand regarding ClickandBuy, and soon, they will be forced to shutter FFXI and FFXIV because of it.

I've never had an issue with the service personally. What exactly is the big issue with it? Is it just the fact that it's a middle man between you and SE?

[Catapult]

I've never had an issue with the service personally. What exactly is the big issue with it? Is it just the fact that it's a middle man between you and SE?

- ClickandBuy is not available in all regions, leaving some without a payment option as crysta is not available to them either.
- Transactions to ClickandBuy being bounced as the relevant bank's automated fraud-protection security is tripped by them.
- A lack of response to correspondence on the matter or customer service, both with respect to this game, FFXI and various other industries/products.

That's it in a nutshell.

Thrown my *like* in with the OP, bringing it to 140 likes. The game is showing amazing promise and, given the administrative hurdles such as payment options are cleared (currently no indication of how this may or may not happen) then it stands to become Square Enix's new cash cow in the not too distant future.