They ask for the information because they can't file the bug report with the dev team without it? Because its SOP for any Q/A procedure in a large company, or a company with multiple offices? Because you never know just what the real problem is?

As someone who has been a tech for many years, I can attest to the need for it - even though sometimes it seems stupid (and sometimes IS stupid). At the very minimum it is because by getting all the information they cover their back sides. In a best case scenario they uncover some hidden bug or really off-the-wall problem with the information that we think is useless. Either way, it is due diligence. If you must complain about the process, I suggest poking at SE people who set the policies, not the Mods that are trying to help us out, but must follow the rules in order to keep their jobs.